Job description

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department. • Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operating system • Track and trace Import files as required • Use Workflows on daily basis • Ensure timely delivery of freight to customers for Import shipments • Ensure documents are timely sent to customer or broker for customs purposes • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. • Understand department process flow, constantly looking for areas of improved efficiency • Ensure all customers' standard operating procedures are followed and updated • Meet KPI standards, as per the company procedures • Overseas communications, timely responses to emails and requests (internal and external) • Bachelor's Degree • Understanding of air/ocean documentation process a plus • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results • Pro-active, strong organizational skills • Strong computer skills (Excel, Word, PowerPoint) • Fluent in English Expeditors offers excellent benefits: • Paid Vacation, Holiday, Sick Time • Health Plan: Medical • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program Bonus

Requirements

Must-haves

Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Import files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for Import shipments
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Bachelor's Degree
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong computer skills (Excel, Word, PowerPoint)
Fluent in English
Paid Vacation, Holiday, Sick Time

Nice-to-haves

Understanding of air/ocean documentation process a plus
Employee Referral Program Bonus

Application prep

Use the role’s language and application details while tailoring your materials.

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