Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. This position is responsible for the operation of an Inside Sales Department / Site in support of achieving or exceeding sales goals for UnitedHealthcare Medicare Solutions. As the Director, you will oversee the successful achievement of results across sales, management, compliance, and quality metrics for your department/site. In addition, responsibilities include sales leadership, coaching of leaders, partnering across functional areas and ongoing management of the team. This leader will specifically lead a fully Remote Sales Team. This position reports to the Vice President - DTC Sales. Primary Responsibilities: • Provide leadership to staff with multiple roles (agents, team leads and supervisors) • Develop and enhance sales force capabilities by demonstrating hands-on consistent management practices that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff • Manage staff performance by providing feedback and coaching on key performance indicators and productivity • Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance • Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings and written communications • Effectively recruit and hire qualified staff and provide for their training and development. Set performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards. Foster a cohesive and supportive team environment • Assign priorities and make decisions that are consistent with the company's mission and strategic goals • Achieve/Exceed Business goals • Execute on sales strategies to achieve or exceed sales results. Assists in uncovering market niches and actively pursues growth opportunitie • Organizes and leads staff's efforts to ensure both compliance with CMS standards and company policy • Champion Continuous Improvement with Quality and Compliance • Support supervisors in the development of improvement plans for staff • Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues • Ensure team supports and adheres to all improvement initiatives • Maintain knowledge products, industry and competitors • Understand the history and general trends in the industry and their implications for the future • Monitors and maintains market intelligence on competition • Maintain and enhance working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc. • Understand all aspects of the company's products and telemarketing strategy within assigned territory and ensures that all relevant information is shared and understood by staff • Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the company's product portfolio. Solicits this input from staff as well • Perform other related duties as required to achieve the goals and objectives of the company and department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Health, Life Insurance or all appropriate state licenses SLS31 or have the ability to obtain within 30 days • 3+ years of in-bound/out-bound Inside Sales management with a proven track record for results with high-touch prospects or comparable experience LDR34 • Proven understanding of the company's vision and mission linked to direct application of methods and plans to accomplish Inside Sales strategy NEW Preferred Qualifications: • Leadership experience in a sales, production or call center environment • Work effectively with team, and across the organization, to further the goals of the business. Participation in and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $75,000 - $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment,

Requirements

Must-haves

Provide leadership to staff with multiple roles (agents, team leads and supervisors)
Manage staff performance by providing feedback and coaching on key performance indicators and productivity
Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance
Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings and written communications
Assign priorities and make decisions that are consistent with the company's mission and strategic goals
Achieve/Exceed Business goals
Execute on sales strategies to achieve or exceed sales results. Assists in uncovering market niches and actively pursues growth opportunitie
Organizes and leads staff's efforts to ensure both compliance with CMS standards and company policy
Champion Continuous Improvement with Quality and Compliance
Support supervisors in the development of improvement plans for staff
Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues
Ensure team supports and adheres to all improvement initiatives
Maintain knowledge products, industry and competitors
Understand the history and general trends in the industry and their implications for the future
Monitors and maintains market intelligence on competition
Maintain and enhance working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
Understand all aspects of the company's products and telemarketing strategy within assigned territory and ensures that all relevant information is shared and understood by staff
Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the company's product portfolio. Solicits this input from staff as well
Perform other related duties as required to achieve the goals and objectives of the company and department
3+ years of in-bound/out-bound Inside Sales management with a proven track record for results with high-touch prospects or comparable experience LDR34
Proven understanding of the company's vision and mission linked to direct application of methods and plans to accomplish Inside Sales strategy NEW
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment,

Nice-to-haves

Leadership experience in a sales, production or call center environment

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: radancy
Effort: medium

Benefits

Benefits detected in the listing.

Vision

401k