Job description

About SK hynix America: At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing. Work Model: Onsite Job Overview: The DRAM Field Application Engineer will lead customer‑facing technical engagements and serve as a senior technical and strategic interface between key customers, contract manufacturers, and headquarters. This role is responsible for driving design wins, managing complex customer programs, and ensuring the successful adoption, qualification, and lifecycle management of DRAM products. Key Responsibilities: Serve as the primary senior technical interface for key customers, providing expert guidance on DRAM products, system integration, and issue resolution Identify customers’ current and future technical and product requirements and drive design wins through product evaluation, sampling, and qualification Lead new product introductions (NPI), including qualification planning, sample planning, and coordination with customers, contract manufacturers, and HQ teams Own customer product lifecycle management, including product roadmap communication, PCN/EOL management, and technical documentation support Manage customer product quality, acting as the escalation point for RMA, failure analysis, and corrective action activities in collaboration with HQ QA teams Build and maintain strong customer relationships through regular technical and program reviews, ensuring high levels of customer satisfaction Collaborate cross‑functionally with HQ R&D, Product Planning, Quality, Sales, and Operations teams to align customer needs with product and technology strategies Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field 10–15 years of experience in Field Application Engineering, customer technical support, or semiconductor/memory‑related roles Strong working knowledge of DRAM products, memory architecture, and DRAM operation principles Proven experience managing complex customer qualifications, system‑level debugging, and technical issue resolution Excellent analytical, problem‑solving, and decision‑making skills Strong communication skills with the ability to explain complex technical concepts to customers and internal stakeholders Preferred Qualifications: Master’s degree in a relevant technical field Extensive experience in the semiconductor industry, preferably DRAM or memory products Hands‑on experience with DRAM quality management, reliability, and failure analysis processes Experience leading major customer accounts or strategic programs Strong presentation and documentation skills Fluent bilingual communication in English and Korean, with experience working in global, customer‑facing environments Requirement: Authorized to work in the US Benefits: Top Tier health insurance at no employee cost Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays 401k Matching Flexible Spending Account (FSA) for Health Care & Dependent Care Educational reimbursement up to $10,000 per year Donation Matching and volunteering opportunities Corporate discount programs Free Breakfast/Lunch/Dinner provided to employees Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within the provided range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process. Pay Range $140,000 — $180,000 USD Equal Employment Opportunity: SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws. In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying: E-Verify Participation Poster (Bilingual English & Spanish) IER Right to Work Poster (English) IER Right to Work Poster (Spanish)

Requirements

Must-haves

Serve as the primary senior technical interface for key customers, providing expert guidance on DRAM products, system integration, and issue resolution
Identify customers’ current and future technical and product requirements and drive design wins through product evaluation, sampling, and qualification
Lead new product introductions (NPI), including qualification planning, sample planning, and coordination with customers, contract manufacturers, and HQ teams
Own customer product lifecycle management, including product roadmap communication, PCN/EOL management, and technical documentation support
Manage customer product quality, acting as the escalation point for RMA, failure analysis, and corrective action activities in collaboration with HQ QA teams
Build and maintain strong customer relationships through regular technical and program reviews, ensuring high levels of customer satisfaction
Collaborate cross‑functionally with HQ R&D, Product Planning, Quality, Sales, and Operations teams to align customer needs with product and technology strategies
Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field
10–15 years of experience in Field Application Engineering, customer technical support, or semiconductor/memory‑related roles
Strong working knowledge of DRAM products, memory architecture, and DRAM operation principles
Proven experience managing complex customer qualifications, system‑level debugging, and technical issue resolution
Excellent analytical, problem‑solving, and decision‑making skills
Strong communication skills with the ability to explain complex technical concepts to customers and internal stakeholders
Authorized to work in the US

Nice-to-haves

Master’s degree in a relevant technical field
Extensive experience in the semiconductor industry, preferably DRAM or memory products
Hands‑on experience with DRAM quality management, reliability, and failure analysis processes
Experience leading major customer accounts or strategic programs
Strong presentation and documentation skills
Fluent bilingual communication in English and Korean, with experience working in global, customer‑facing environments

Application prep

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Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Health Insurance

401k

Paid Time Off

Parental Leave