Job description

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA.   The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.     What the Candidate Will Do Process shipment entries and actively lead timely performance/automation objectives  Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.  Exceed customer on-time pick-up and delivery expectations  Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs  Utilize external websites and other tools of communication to set shipment appointments  Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.  Set up new receivers, vendors, and supplier’s locations  Work directly with Logistics Teams to assist with shipment issues or problem-solving  Additional Responsibilities Regarding Customer and Carrier Relationships  Correspond with customer and carrier regarding detention and other accessorial information  Set up new customer and vendor users on our platform  Acquire solid understanding of customer business practices and workflow  Basic Qualifications High school diploma or GED equivalent  Minimum of 2-4 year of experience with intermodal shipments Preferred Qualifications Customer Service background  Service-related industry experience  Knowledge of the freight industry  Basic proficiency with Microsoft Office Suite  Intermodal Experience Bachelors Degree is preferred Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. California: The target hourly rate for this position is between $24.00-$31.00/hour Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Requirements

Must-haves

Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
What the Candidate Will Do
Process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Set up new receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on our platform

Nice-to-haves

Customer Service background
Service-related industry experience
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite
Intermodal Experience
Bachelors Degree is preferred
Benefits & Compensation for U.S. Employees
California: The target hourly rate for this position is between $24.00-$31.00/hour
Benefits & Compensation for U.S. Employees

Application prep

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave

Wellness