Job description

Location Designation: Hybrid - 3 days per quarter Role Overview We are seeking a Senior AI Governance & Platform Operations Engineer to lead the enablement, governance, and day-to-day operationalization of Microsoft Copilot and Power Platform AI capabilities across the enterprise M365 ecosystem. This role sits at the intersection of AI platform operations, enterprise governance, vendor management, and change enablement. The ideal candidate is a hands-on technologist who can run Copilot and Power Platform at scale while navigating the compliance, licensing, and data-security landscape that accompanies AI adoption in a regulated environment. You will partner with enterprise architects, IT operations, Legal, Risk, Information Security, Procurement, and business stakeholders to ensure Microsoft’s AI tools are deployed securely, governed rigorously, and adopted effectively. The focus is platform operations and governance—not custom AI model development. What You’ll Do: M365 Copilot — Governance & Operations • Lead enterprise-wide deployment, configuration, and lifecycle management of Microsoft Copilot across Teams, Outlook, Word, Excel, and other M365 applications • Manage tenant-level Copilot controls including branding, agent settings, and admin surface configurations • Run Copilot pilots to evaluate new features, assess enterprise readiness, and report findings to leadership • Translate Copilot usage and licensing telemetry into executive-ready adoption metrics • Monitor and mitigate Copilot risk surfaces—oversharing, data boundary exposure, and interaction with sensitivity labels Power Platform — Licensing, Credits & Governance • Own the governance lifecycle for Power Platform licensing (Power Apps, Power Automate, premium SKUs), AI Builder credits, and the transition to the Copilot Credit model • Forecast credit consumption, enforce environment-level caps, and triage enforcement issues across Power Automate and agent flows • Apply tenant-wide governance standards including default-environment policies and credit-cap controls • Scope and execute against Microsoft funding programs such as ECIF AI Risk, Compliance & Data Security • Lead AI vendor risk reviews in coordination with Legal, Risk, and Information Security teams • Operationalize Microsoft Purview, sensitivity labeling, and Data Security Posture Management (DSPM) workflows—including content scanning, label recommendations, and governance automation • Coordinate AI-related submissions through enterprise risk and steering committees • Advise on eDiscovery, compliance, and data boundary considerations for Copilot and generative AI data Microsoft Partnership & Vendor Management • Serve as the primary AI technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams • Run recurring technical briefings and roadmap reviews with Microsoft • Negotiate funding mechanisms and manage partner-led engagements to accelerate enterprise AI initiatives • Escalate and drive resolution of complex support cases across Copilot and Power Platform SharePoint & Collaboration AI • Deploy and govern AI features across SharePoint Online and OneDrive, including Copilot for SharePoint and content-readiness agents • Drive content hygiene, retention, and labeling strategies that directly improve Copilot answer quality • Manage enterprise SharePoint governance tooling (AvePoint or comparable) to maintain compliance at scale Analytics, Automation & Executive Reporting • Build usage-analytics dashboards and lightweight automations using Power BI, Power Automate, or comparable tools • Translate M365 and Power Platform telemetry into KPIs that resonate with senior stakeholders • Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities Communications & Change Management • Draft and execute AI rollout communications for non-technical audiences—leadership updates, AMAs, and training campaigns • Lead an internal AI/Copilot community of practice and facilitate cross-functional working groups • Develop enablement programs including training sessions, onboarding materials, and self-service resources What You’ll Bring: Experience • 7+ years in Microsoft 365 engineering, administration, or platform operations • 3+ years of hands-on experience deploying, governing, or enabling Microsoft Copilot (or comparable enterprise AI tooling) at scale • Demonstrated experience managing Power Platform licensing and AI Builder / Copilot Credit governance across multiple environments • Track record of leading AI vendor risk reviews and navigating enterprise risk and steering committee processes • Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams Technical Knowledge • Strong understanding of M365 architecture, tenant-level administration, Entra ID (Azure AD), and Microsoft Graph • Working knowledge of Microsoft Purview, sensitivity labeling, AI-specific risk frameworks (Purview AI Hub, AI baseline assessments), and DSPM concepts • Familiarity with enterprise SharePoint governance tooling and content-readiness practices that affect Copilot quality • Proficiency with Power BI, Power Automate, or comparable tools for building analytics dashboards and lightweight automations • Awareness of eDiscovery and compliance considerations specific to generative AI data Leadership & Soft Skills • Comfort acting as the senior voice on Copilot, Power Platform, and AI governance topics in cross-functional forums • Ability to operate fluidly across Technology, Security, Legal, Procurement, and business stakeholders • Strong vendor-management and contract-stewardship instincts, including decommission planning for replaced tools • Excellent communication skills with the ability to translate technical details into executive-ready narratives Preferred Qualifications • Microsoft certifications such as MS-600, MS-700, AZ-104, SC-400, or equivalent • Experience with Azure OpenAI, ChatGPT for Enterprise, or comparable enterprise AI platforms • Experience in regulated industries (financial services, insurance, or healthcare) • Familiarity with ITIL or other IT service management frameworks • Awareness of Microsoft’s transition from AI Builder credits to the Copilot Credit model and its enterprise licensing impact Pay Transparency Salary Range: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94161

Requirements

Must-haves

Location Designation: Hybrid - 3 days per quarter
M365 Copilot — Governance & Operations
Lead enterprise-wide deployment, configuration, and lifecycle management of Microsoft Copilot across Teams, Outlook, Word, Excel, and other M365 applications
Manage tenant-level Copilot controls including branding, agent settings, and admin surface configurations
Run Copilot pilots to evaluate new features, assess enterprise readiness, and report findings to leadership
Translate Copilot usage and licensing telemetry into executive-ready adoption metrics
Monitor and mitigate Copilot risk surfaces—oversharing, data boundary exposure, and interaction with sensitivity labels
Power Platform — Licensing, Credits & Governance
Own the governance lifecycle for Power Platform licensing (Power Apps, Power Automate, premium SKUs), AI Builder credits, and the transition to the Copilot Credit model
Forecast credit consumption, enforce environment-level caps, and triage enforcement issues across Power Automate and agent flows
Apply tenant-wide governance standards including default-environment policies and credit-cap controls
Scope and execute against Microsoft funding programs such as ECIF
AI Risk, Compliance & Data Security
Lead AI vendor risk reviews in coordination with Legal, Risk, and Information Security teams
Operationalize Microsoft Purview, sensitivity labeling, and Data Security Posture Management (DSPM) workflows—including content scanning, label recommendations, and governance automation
Coordinate AI-related submissions through enterprise risk and steering committees
Advise on eDiscovery, compliance, and data boundary considerations for Copilot and generative AI data
Microsoft Partnership & Vendor Management
Serve as the primary AI technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams

Nice-to-haves

Microsoft certifications such as MS-600, MS-700, AZ-104, SC-400, or equivalent
Experience with Azure OpenAI, ChatGPT for Enterprise, or comparable enterprise AI platforms
Experience in regulated industries (financial services, insurance, or healthcare)
Familiarity with ITIL or other IT service management frameworks
Awareness of Microsoft’s transition from AI Builder credits to the Copilot Credit model and its enterprise licensing impact

Application prep

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