Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com partech.com or connect with us on LinkedIn linkedin.com, X (formerly Twitter) twitter.com, Facebook facebook.com, and Instagram instagram.com. Position Description: The Scrum Master is a servant leader and agile coach responsible for enabling one or more delivery teams to operate at their best. This role owns the full agile ceremony lifecycle, coaches the team on Scrum and agile principles, proactively removes impediments, and fosters the clarity, trust, safety, and focus needed for high-performing delivery. The Scrum Master champions continuous improvement and serves as the bridge between delivery execution and broader organizational agile health. Position Location: Remote (US) Reports To: Senior Manager of Agile Delivery Manager What We’re Looking For: • 2+ years of Scrum Master or agile facilitation experience with a delivery team. • Certified Scrum Master (CSM) or equivalent certification. • Demonstrated ability to coach teams on Scrum principles and agile values. • Experience independently facilitating retrospectives, sprint planning, sprint reviews, and daily standups. • Proficiency with Jira, Confluence, or equivalent agile tools. • Strong interpersonal, facilitation, and communication skills. • Ability to independently support one to two teams of moderate complexity through full sprint cycles. • Ability to influence team behavior and culture without positional authority. Additional skills: • CSP-SM, SAFe Scrum Master (SSM), or PSM II certification preferred. • Experience working on customer-facing SaaS or platform delivery teams preferred. • Familiarity with retail technology, POS systems, or loyalty platforms preferred. • Background in agile coaching, lean practices, or continuous delivery preferred. • Experience managing cross-team dependencies and collaborating with Product Delivery Leads (PDLs), Delivery Managers (DMs), and delivery partners. Unleash your potential: What you will be doing and owning: Agile Ceremony Ownership & Facilitation • Independently own and facilitate all Scrum ceremonies, including standups, sprint planning, sprint reviews, and retrospectives. • Design and evolve ceremony formats to match team maturity and context. • Ensure ceremonies are productive, time-boxed, inclusive, and outcome-oriented. • Drive retrospective action items to completion and measure improvement over time. Impediment Removal • Proactively identify, log, and drive impediments to resolution, including impediments owned outside the team. • Escalate blockers appropriately and urgently when resolution requires organizational support. • Create the conditions for the team to maintain focus and a sustainable delivery pace. • Manage dependencies across the internal team and delivery partners. Agile Coaching & Team Development • Coach the team on Scrum values, principles, and practices, tailoring the approach to team maturity and context. • Foster a team culture of psychological safety, transparency, and continuous improvement. • Help the team internalize agile values rather than simply follow agile processes. • Support PDLs and DMs in applying agile practices effectively within the team context. • Provide informal coaching to Associate Scrum Masters when opportunities arise and contribute improvement ideas across the Scrum Master team. Team Health, Metrics & Transparency • Own team-level agile health metrics, including velocity, sprint goal achievement, cycle time, and predictability. • Create transparency through well-maintained team boards, sprint reports, and delivery dashboards. • Proactively surface delivery risks and team health concerns to leadership. • Drive data-informed retrospectives and sprint-over-sprint improvement. Stakeholder Communication & Cross-Team Collaboration • Communicate team progress, delivery health, and impediments clearly to Delivery Managers and stakeholders. • Collaborate with PDLs on backlog readiness, refinement quality, and sprint readiness. • Coordinate with other Scrum Masters and Delivery Managers on cross-team dependencies and delivery flow. PAR Values Alignment • Act with Urgency by removing impediments quickly and creating urgency without creating anxiety. • Own It by taking responsibility for the full ceremony lifecycle and team health without prompting. • Deliver Outcomes by keeping the team focused on sprint goals and business outcomes, not only task completion. • Win Together by creating the psychological safety and team chemistry needed for collective high performance. • Never Settle by driving continuous improvement in every retrospective and not accepting “good enough” as the ceiling. Success Measures • Teams consistently meet sprint goals with high predictability. • Retrospective improvement actions are implemented and measurably improve delivery. • Impediments are resolved quickly with minimal disruption to team focus. • Team health metrics trend positively sprint over sprint. • PDLs and DMs report high confidence in the team’s delivery rhythm and communication. • The team demonstrates agile values and continuous improvement behaviors independently. AI Integration (FY2026 Requirement — All Roles): • Leverage AI tools to identify delivery risks and trends, summarize sprint and retrospective insights, improve reporting efficiency, and support data-informed continuous improvement while ensuring appropriate human review and judgment. Interview Process: - Interview #1: Video Screen with Talent Acquisition Team - Interview #2: Video interview with the Hiring Manager (via MS Teams) - Interview #3: Technical Video interview with the Team (via MS Teams) - Interview #4: Final interview with VP (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. par_leave@partech.comIf you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Requirements

Must-haves

Senior Manager of Agile Delivery Manager
2+ years of Scrum Master or agile facilitation experience with a delivery team.
Certified Scrum Master (CSM) or equivalent certification.
Demonstrated ability to coach teams on Scrum principles and agile values.
Experience independently facilitating retrospectives, sprint planning, sprint reviews, and daily standups.
Proficiency with Jira, Confluence, or equivalent agile tools.
Strong interpersonal, facilitation, and communication skills.
Ability to independently support one to two teams of moderate complexity through full sprint cycles.
Ability to influence team behavior and culture without positional authority.
Experience managing cross-team dependencies and collaborating with Product Delivery Leads (PDLs), Delivery Managers (DMs), and delivery partners.
Unleash your potential: What you will be doing and owning:
Agile Ceremony Ownership & Facilitation
Independently own and facilitate all Scrum ceremonies, including standups, sprint planning, sprint reviews, and retrospectives.
Design and evolve ceremony formats to match team maturity and context.
Ensure ceremonies are productive, time-boxed, inclusive, and outcome-oriented.
Drive retrospective action items to completion and measure improvement over time.
Impediment Removal
Proactively identify, log, and drive impediments to resolution, including impediments owned outside the team.
Escalate blockers appropriately and urgently when resolution requires organizational support.
Create the conditions for the team to maintain focus and a sustainable delivery pace.

Nice-to-haves

CSP-SM, SAFe Scrum Master (SSM), or PSM II certification preferred.
Experience working on customer-facing SaaS or platform delivery teams preferred.
Familiarity with retail technology, POS systems, or loyalty platforms preferred.
Background in agile coaching, lean practices, or continuous delivery preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

scrumagilejiraai

Platform: ashby
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