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All Countries Australia Brazil Canada Chile China Colombia Denmark Finland France Germany Hong Kong Hungary India Indonesia Israel Italy Japan Korea Luxembourg Malaysia Mexico Pakistan Panama Peru Philippines Poland Remote Saudi Arabia Serbia Singapore South Africa South Korea Spain Sri Lanka Switzerland Taiwan Thailand United Arab Emirates United Kingdom United States Vietnam Distance Exact 10 miles 15 miles 25 miles 50 miles 65 miles 100 miles 500 miles Advanced Search &nbsp Search All Jobs Job Details Helpdesk Technician Helpdesk Technician I Southfield, MI Posted: 10/13/2026 Job Description Job ID#: 65161 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 1 Details: • Provide technical end-user support via telephone, email, or web chat. • Provide restorative or maintenance actions to resolve end-user problems. • Respond to end-user problems based on standard procedures. • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements Details: • Bachelor's degree or vocational in IT-related courses is a plus. • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. • Excellent in oral and written English communication. • Excellent customer service skills. • Must consistently meet or exceed required performance criteria. • Able and willing to take several calls a day when necessary. • Familiarity and good working knowledge in PC hardware and software troubleshooting. • Prior Software Application support (e.g. Outlook, etc.) experience is a plus. • Prior BPO experience in Technical Support is a plus. • Familiarity with ticketing system, a strong advantage. • Shift flexibility and schedule adherence are required for the position. Pay Range: Based on Experience Already have an account? Log in here © Stefanini Group | PRIVACY POLICY

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Helpdesk Technician
Helpdesk Technician I Southfield, MI Posted: 10/13/2026
Helpdesk Technician
Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.

Nice-to-haves

Bachelor's degree or vocational in IT-related courses is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

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