Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Manager Critical Infrastructure Tech Support is responsible for operation and maintenance of all critical infrastructure within the Lumen technical facilities throughout North America. This includes management a team of Engineers and Technicians. This position will lead a team whose responsibility is Tier 2 and 3 support of critical infrastructure with a goal of avoiding outages, reduce outage times and increase customer satisfaction. Location Work Location: Phoenix, AZ, Los Angeles, CA, Las Vegas, NV, Seattle, WA The Main Responsibilities - Establish operational objectives and work plans - Administer team processes and procedures - Develop personal and professional goals and objectives for staff - Execute strategies and tactics to increase operational productivity and efficiency - Monitor and report process effectiveness and key performance indicators - Provide superior leadership by identifying key business drivers and influencing others to meet and exceed customer expectations and company objectives - Develop and manage budgets for designated areas and lead a team of Engineers and Technicians - Manage operations in a specified geographical area, including all Operations Engineers and technical employees - Ensure installation and maintenance service levels are maintained and budget execution is administered - Manage multiple activities in a rapidly changing technological environment - Integrate department responsibilities to achieve efficient and effective overall operations - Demonstrate ability to plan, organize, and schedule multiple projects and staff to meet changing priorities and deadlines - Participate in managing large-scale incidents such as natural disasters and disaster preparedness - Perform other duties as assigned What We Look For in a Candidate Bachelors degree or equivalent education and experience supporting critical infrastructure. Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred. Experience with AC/DC power and/or Mechanical Systems is preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AZ $88,860 - $118480 in these states: NV $93,092 - $124,122 in these states: CA, WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Onsite Requisition #: 342958 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: jobs.lumen.com Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requirements

Must-haves

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Work Location: Phoenix, AZ, Los Angeles, CA, Las Vegas, NV, Seattle, WA
The Main Responsibilities
Establish operational objectives and work plans
Administer team processes and procedures
Develop personal and professional goals and objectives for staff
Execute strategies and tactics to increase operational productivity and efficiency
Monitor and report process effectiveness and key performance indicators
Provide superior leadership by identifying key business drivers and influencing others to meet and exceed customer expectations and company objectives
Develop and manage budgets for designated areas and lead a team of Engineers and Technicians
Manage operations in a specified geographical area, including all Operations Engineers and technical employees
Ensure installation and maintenance service levels are maintained and budget execution is administered
Manage multiple activities in a rapidly changing technological environment
Integrate department responsibilities to achieve efficient and effective overall operations
Demonstrate ability to plan, organize, and schedule multiple projects and staff to meet changing priorities and deadlines
Participate in managing large-scale incidents such as natural disasters and disaster preparedness
Perform other duties as assigned
What We Look For in a Candidate
Bachelors degree or equivalent education and experience supporting critical infrastructure.

Nice-to-haves

Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.
Experience with AC/DC power and/or Mechanical Systems is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium