Job description

Who we are: At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our all-encompassing offerings feature a broad array of components, such as security systems and video management software and beyond. This dual commitment to ongoing innovation in technology along with unwavering partner support ensures we provide top-notch quality, dependability, and stability for both our direct customers and our network of resellers. What you will be doing: The Field Solutions Engineer will serve as a critical bridge between Luminys products, our dealer network, and internal engineering and product teams. This role blends Field Application Engineering (FAE) and Technical Product Management responsibilities, supporting sales efforts, resolving complex field issues, and providing structured technical feedback to drive continuous product improvement and growth. This role will have a strong emphasis on solar powered and off-grid surveillance deployments/troubleshooting. What your primary responsibilities will be: • Conduct on-site dealer and customer visits to diagnose complex technical issues and troubleshoot hardware and system installations. • Investigate and analyze root causes of product and system failures, distinguishing between installation errors, environmental factors, and manufacturing defects. • Create detailed technical reports and feedback loops for engineering and product teams to improve product quality, reliability, and design. • Develop and deliver technical training programs for dealers to ensure proper installation, configuration, and usage of Luminys solutions. • Draft and maintain technical documentation, including troubleshooting guides, application notes, and best-practice manuals. • Test, validate, and provide feedback on new product prototypes in real-world environments prior to market release. • Support the sales team with advanced technical demonstrations, solution design assistance, and key account inquiries. What you will need: • 5–10 years of experience in Field Application Engineering, Technical Support, or Technical Product Management roles. • Strong technical background in off-grid solar power systems (required) , including integration with CCTV/surveillance or IoT hardware. • Hands-on experience with DC power systems, MPPT charge controllers, and network configuration. • Proven ability to analyze complex technical data and clearly communicate findings to both technical and non-technical stakeholders. • Willingness and ability to travel to customer and dealer sites as required. • Organizational skills with the ability to manage multiple field cases and projects simultaneously. Core Competencies: • Field Application Engineering. • Technical Troubleshooting & Root Cause Analysis. • Off-grid solar systems troubleshooting. • Dealer & Partner Enablement. • Product Feedback & Continuous Improvement. • Cross-Functional Collaboration. • Technical Documentation & Training. Physical Demands: • Must be able to remain in a stationary position 50% of the time if needed. • May be required to stand for long periods of time. • Constantly operates a computer and possibly other work-related machinery. • Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions. • Constantly receiving detailed information through oral communication. • Constant talking, expressing, or exchanging ideas by means of verbal communication. • Constant clarity of vision at near and/or far distances. • May be exposed to outdoor weather conditions and noise levels. Why do you want to work for us? We are proud of what we do and who we are. At Luminys, you will be surrounded by a team that is dedicated, bright, and enthusiastic about both technology and security solutions. We are always trying to find new ways to improve our methodology, our operations, and raising the bar in our industry. We are a culture built on taking care of each other, our customers, and above all else – offering a solution that works for all. In addition, we offer the benefits below: • We offer full benefits (medical, dental, vision, life insurance) to make sure you take care of yourself and your family. • A retirement contribution plan to make sure your future is taken care of. • Parental leave when you have a new baby because let’s be honest, we all need some extra sleep and cuddle time with a newborn. • Paid Time Off to spend a day at Disneyland, sip cocktails by the beach, or maybe even just veg out in front of the TV.

Requirements

Must-haves

Conduct on-site dealer and customer visits to diagnose complex technical issues and troubleshoot hardware and system installations.
Investigate and analyze root causes of product and system failures, distinguishing between installation errors, environmental factors, and manufacturing defects.
Create detailed technical reports and feedback loops for engineering and product teams to improve product quality, reliability, and design.
Develop and deliver technical training programs for dealers to ensure proper installation, configuration, and usage of Luminys solutions.
Draft and maintain technical documentation, including troubleshooting guides, application notes, and best-practice manuals.
Test, validate, and provide feedback on new product prototypes in real-world environments prior to market release.
Support the sales team with advanced technical demonstrations, solution design assistance, and key account inquiries.
5–10 years of experience in Field Application Engineering, Technical Support, or Technical Product Management roles.
Strong technical background in off-grid solar power systems (required) , including integration with CCTV/surveillance or IoT hardware.
Hands-on experience with DC power systems, MPPT charge controllers, and network configuration.
Proven ability to analyze complex technical data and clearly communicate findings to both technical and non-technical stakeholders.
Willingness and ability to travel to customer and dealer sites as required.
Organizational skills with the ability to manage multiple field cases and projects simultaneously.
Field Application Engineering.
Technical Troubleshooting & Root Cause Analysis.
Off-grid solar systems troubleshooting.
Dealer & Partner Enablement.
Product Feedback & Continuous Improvement.
Cross-Functional Collaboration.
Technical Documentation & Training.
Must be able to remain in a stationary position 50% of the time if needed.
May be required to stand for long periods of time.
Constantly operates a computer and possibly other work-related machinery.
Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: betterteam
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave