Job description

• Service Desk & Customer Support • System Administration (Jira/MSP+/Web Systems) • Data Analysis (Excel/KPI/Reporting) • AI-Driven Automation & AI-assisted Development • Continuous Process Improvement (Agile Mindset) on QA/System failure issues • Perform basic to intermediate system administration tasks, including User and access management • System configuration: Workflow and process maintenance, Issue investigation and escalation • Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. • 5+ years of experience in one or more of the following areas: • Service Desk / Help Desk Operations • IT Operations or Application Support • System Administration • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications • Experience with Jira or other ticketing/workflow management systems preferred. • Understanding of web-based applications and system integrations. • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie All your information will be kept confidential according to EEO guidelines. *** NO C2C ***

Requirements

Must-haves

Service Desk & Customer Support
System Administration (Jira/MSP+/Web Systems)
Data Analysis (Excel/KPI/Reporting)
AI-Driven Automation & AI-assisted Development
Continuous Process Improvement (Agile Mindset) on QA/System failure issues
Perform basic to intermediate system administration tasks, including User and access management
System configuration: Workflow and process maintenance, Issue investigation and escalation
Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations
IT Operations or Application Support
System Administration
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
Experience with Jira or other ticketing/workflow management systems preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraaiagile

Platform: smartrecruiters
Effort: medium