Service Desk Analyst at Summit Human Capital

Job description

Job ID: 24-00431 Location: Okc OKLAHOMA Summit Human Capital is seeking a highly motivated Computer Systems (IT Support) Analyst to support a government program in the Oklahoma City, OK area. We are able to sponsor a Secret Clearance for this opportunity. The ideal candidate will meet the following criteria: Requirements: • US Citizenship AND ability to pass a federal background check and obtain a Secret Clearance. Ability to maintain a hybrid schedule in the OKC area. • Strong written and verbal communication skills with excellent customer service skills. • 3+ years of professional technology experience OR degree in Computer Science, Information Technology, or related field. • Experience with Windows 10. • Strong prioritization and problem solving skills. Desired: • Technical certifications. • Experience with ticketing systems such as Service Now or Remedy. • Experience with Active Directory. Responsibilities: • Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests. • Engage with end-users and clients with professional communication skills. • Troubleshoot technical issues related to Windows applications, remote access, etc. • Use a ticketing system to track activity and technical support progress. Submit Your Resume For This Position Submit Your Resume Connect With a Recruiter Contact Us

Requirements

Must-haves

Job ID: 24-00431
Location: Okc OKLAHOMA
US Citizenship AND ability to pass a federal background check and obtain a Secret Clearance. Ability to maintain a hybrid schedule in the OKC area.
Strong written and verbal communication skills with excellent customer service skills.
3+ years of professional technology experience OR degree in Computer Science, Information Technology, or related field.
Experience with Windows 10.
Strong prioritization and problem solving skills.
Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests.
Engage with end-users and clients with professional communication skills.
Troubleshoot technical issues related to Windows applications, remote access, etc.
Use a ticketing system to track activity and technical support progress.
Submit Your Resume For This Position
Submit Your Resume
Connect With a Recruiter

Nice-to-haves

Technical certifications.
Experience with ticketing systems such as Service Now or Remedy.
Experience with Active Directory.

Application prep

Use the role’s language and application details while tailoring your materials.

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