Job description

Securitas is seeking a dependable and detail-oriented Security Operations Center (SOC) Operator to support daily security operations at our client's site. In this role, you will monitor security systems, respond to alarms and incidents, and help maintain a safe and secure environment. The ideal candidate is comfortable working with technology, communicates effectively, and can remain calm and focused in a fast-paced environment. Pay Rate: $22.40/hour Location: Framingham, MA Schedule(s): Schedule 1 ( SOC Operator ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (40 hours) Schedule 2 ( SOC Operator / Lobby Officer ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (4o hours)* *This is a hybrid position, with Sun/Wed/Thurs shifts working as a Lobby Officer, Mon/Tues as SOC Operator Key Responsibilities • Monitor CCTV cameras, alarm systems, access control systems, and other security technologies. • Monitor security alerts and respond to incidents in accordance with established procedures. • Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel. • Accurately document incidents, security activities, and responses in daily logs and incident reports. • Monitor access control activity and identify and report unauthorized access or suspicious activity. • Communicate with security officers, site leadership, emergency responders, and other departments as needed. • Follow established protocols for emergency situations, incident escalation, and response. • Maintain confidentiality when handling sensitive information and security-related communications. • Perform additional duties as assigned to support site security operations. Qualifications • Previous experience in a Security Operations Center, command center, dispatch, or security-related role preferred. • Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus. • Strong attention to detail and the ability to multitask in a fast-paced environment. • Basic computer skills, including familiarity with Microsoft Office applications. • Ability to follow established procedures and communicate information accurately. • Professionalism and a strong commitment to safety and security. Benefits & Perks At Securitas, we believe our employees deserve to be supported both on and off the job. Depending on eligibility, benefits may include: • Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off (PTO) • Paid training and career development opportunities • Employee Assistance Program (EAP) • Opportunities for advancement within a global organization • Employee discounts on eligible products and services Why Join Securitas? Securitas is a global security leader dedicated to protecting people, property, and assets. When you join our team, you become part of an organization that values integrity, vigilance, and helpfulness. We offer opportunities to develop your skills, grow your career, and make a meaningful impact every day. Help make your world a safer place. #NorthernNE Our SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you; if not, this is an exciting introduction to a career in the security industry.

Requirements

Must-haves

Pay Rate: $22.40/hour
Location: Framingham, MA
Schedule 1 ( SOC Operator ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (40 hours)
Schedule 2 ( SOC Operator / Lobby Officer ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (4o hours)*
This is a hybrid position, with Sun/Wed/Thurs shifts working as a Lobby Officer, Mon/Tues as SOC Operator
Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
Monitor security alerts and respond to incidents in accordance with established procedures.
Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
Accurately document incidents, security activities, and responses in daily logs and incident reports.
Monitor access control activity and identify and report unauthorized access or suspicious activity.
Communicate with security officers, site leadership, emergency responders, and other departments as needed.
Follow established protocols for emergency situations, incident escalation, and response.
Maintain confidentiality when handling sensitive information and security-related communications.
Perform additional duties as assigned to support site security operations.
Strong attention to detail and the ability to multitask in a fast-paced environment.
Basic computer skills, including familiarity with Microsoft Office applications.
Ability to follow established procedures and communicate information accurately.
Professionalism and a strong commitment to safety and security.

Nice-to-haves

Previous experience in a Security Operations Center, command center, dispatch, or security-related role preferred.
Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off