About Covariance
Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of the entire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results.
We built the largest panel of anonymized, third-party consumer behavior data in the United States
We serve F500 & mid-market retail, restaurants, grocery, DTC, subscription, and more
Based on MIT research in specialized AI/ML for third-party data
Team of 35 headquartered in NYC
Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch
Role
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Responsibilities
Success plans: define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
Business reviews: lead regular reviews with customer executives that show the value they're getting and set the next priorities.
Trusted advisor: be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
Trials: set success criteria at signature and lead the readout that turns trials into subscriptions.
Platform expert: use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
Growth and renewals: own renewal for your accounts, grow adoption, and spot opportunities to expand.
Voice of the customer: bring what you hear from customers to Product to help shape the roadmap.
Playbook: build the business review cadence, scorecards, and renewal process as we scale.
Qualifications
Experience: 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
Industry: you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions.
Data fluency: you're hands-on with data, run complex analyses yourself, and tell clear stories from data.
Executive presence: you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on.
Adtech and martech: you know how audiences, identity, ad platforms, and measurement fit together.
AI tools: you use AI every day to analyze, draft, and prepare, so you can do more for every customer.
Location
Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion.
Compensation & Benefits
The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)
Free health, vision, dental insurance
401k with match
Unlimited PTO + 13 company holidays
Daily Grubhub lunch stipend
Pre-tax commuter benefits