Desktop Support Specialist
Stefanini Group· enterprise· IT Services· Oct 6, 2026 · 21d ago
New York, NY
Remote
Full-time
$135K–$175K est.
Job description
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Job Details
Technical Support Specialist
Desktop Support Specialist New York, NY Posted: 9/28/2026
Job Description
Job ID#:
65050
Job Category:
Technical Support Specialist
Position Type:
Full Time
Duration:
Full Time
Shift:
1
Remaining Positions:
1
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 236-8681 / email: Jay Singh (jay.singh@stefanini.com) for faster processing!
Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.
Key Responsibilities:
• Perform laptop builds, imaging, and configuration for Windows and Mac devices.
• Execute Windows OS migrations, including troubleshooting during and post-migration.
• Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
• Assist with cloud-based application deployments and ensure compatibility during migrations.
• Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
• Manage inventory and coordinate with mailroom for device logistics.
• Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
• Leveraging Management Studio (migration tool), to provide transparency on migration progress.
• Collaborate with planners and report progress or blockers during daily stand-ups.
• Perform other tasks as required.
Job Requirements
Details:
• Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
• Familiarity with VDI/DaaS platforms and migration best practices.
• Ability to work independently and adapt in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
• Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
• Proficiency in ServiceNow and workflow visualization tools.
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Pay Range:
$ 30.00 - $ 40.00
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