Job description

Manager, Revenue Operations Location: Miami, FL Reports to: Director of Sales Operations Department: GTM Operations About eMed ────────────────────────────────────────── The GLP-1 era didn't create America's metabolic crisis. It just made it impossible to look away. Roughly 90% of U.S. healthcare spending goes to chronic disease that begins in metabolism, and for decades the system's answer was to wait for a massive health issue, then send the bill. eMed was built to get there first. We are at the epicenter of healthcare transformation an AI enabled platform. We put diagnostic-grade blood testing on people's kitchen tables, clinicians on their screens in minutes, and real biomarkers at the center of every decision. Today we offer GLP-1 management, where employers facing double-digit cost increases need programs that actually work. That's where we're winning. It is not where we stop. Cardiometabolic risk gets caught years before it becomes a claim that's we're building. If you've spent your career watching healthcare treat consequences, come help us treat causes. Key Responsibilities 1. Strategic Planning & Process Optimization • Own core sales process standards: opportunity hygiene, stage definitions and exit criteria, required fields, and pipeline governance across pods and segments. • Analyze market data to build equitable sales area responsibilities and recommend new incentive compensation plans that align with company revenue targets. • Run the operational cadence behind pipeline reviews and forecasting, partnering with the Data & Analytics Analyst on the reporting that powers them. 2. Top-of-Funnel Operations (Build-Out Mandate) • Stand up eMed's top-of-funnel operations end to end: lead capture, enrichment, scoring, routing, SLAs, and conversion to opportunity. • Partner with Marketing to operationalize campaigns with clean source/attribution data, and build campaign-to-pipeline visibility for GTM leadership. • Own channel and partner referral operations — from referral intake through Salesforce opportunity creation and attribution — establishing a single source of truth and eliminating double-counting risk in leadership reporting. 3. Policy & Rules of Engagement • Author and maintain the Revenue Operations policy guide — the single documented source for lead ownership, routing logic, rules of engagement, referral attribution, sales crediting, and SLA standards — and keep it current as processes evolve. • Arbitrate exceptions and ownership disputes against documented policy, and drive adoption of policy changes across the field. 4. Cross-Functional Alignment & Continuous Improvement • Serve as the operational bridge between direct sales pods, BDRs, Marketing, Channel, Sales, and CS — ensuring every team runs a common, documented process. • Maintain revenue data hygiene standards (duplicates, sources, close dates, amounts) in partnership with the SalesForce team. • Measure funnel and process health (conversion, velocity, coverage, source mix) and recommend improvements grounded in data. Qualifications • 5+ years in revenue operations, marketing operations, or sales operations, with direct ownership of lead management and/or channel operations; B2B healthcare, benefits, or digital health experience preferred. • Deep, hands-on Salesforce fluency: lead/opportunity objects, routing and assignment, campaigns, reports, and dashboards. • Experience with marketing automation platforms and lead-routing/enrichment tooling. • Proven ability to build process where none exists — and to drive adoption across sales, marketing, and partner teams. • Strong analytical skills; comfortable defining funnel metrics and building the reporting to track them. • Exceptional organization and communication skills; able to translate operational detail for executive audiences. • Bachelor's degree in Business, Marketing, or a related field (or equivalent experience). Why Join eMed At eMed, we're redefining how care is delivered — empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective. This is a foundational hire on a growing Sales Operations team: the funnel you build is the funnel eMed scales on.

Requirements

Must-haves

Manager, Revenue Operations
Location: Miami, FL
Reports to: Director of Sales Operations
Department: GTM Operations
Strategic Planning & Process Optimization
Own core sales process standards: opportunity hygiene, stage definitions and exit criteria, required fields, and pipeline governance across pods and segments.
Analyze market data to build equitable sales area responsibilities and recommend new incentive compensation plans that align with company revenue targets.
Run the operational cadence behind pipeline reviews and forecasting, partnering with the Data & Analytics Analyst on the reporting that powers them.
Top-of-Funnel Operations (Build-Out Mandate)
Stand up eMed's top-of-funnel operations end to end: lead capture, enrichment, scoring, routing, SLAs, and conversion to opportunity.
Partner with Marketing to operationalize campaigns with clean source/attribution data, and build campaign-to-pipeline visibility for GTM leadership.
Policy & Rules of Engagement
Arbitrate exceptions and ownership disputes against documented policy, and drive adoption of policy changes across the field.
Cross-Functional Alignment & Continuous Improvement
Serve as the operational bridge between direct sales pods, BDRs, Marketing, Channel, Sales, and CS — ensuring every team runs a common, documented process.
Maintain revenue data hygiene standards (duplicates, sources, close dates, amounts) in partnership with the SalesForce team.
Measure funnel and process health (conversion, velocity, coverage, source mix) and recommend improvements grounded in data.
Deep, hands-on Salesforce fluency: lead/opportunity objects, routing and assignment, campaigns, reports, and dashboards.
Experience with marketing automation platforms and lead-routing/enrichment tooling.
Proven ability to build process where none exists — and to drive adoption across sales, marketing, and partner teams.
Strong analytical skills; comfortable defining funnel metrics and building the reporting to track them.
Exceptional organization and communication skills; able to translate operational detail for executive audiences.
Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Nice-to-haves

5+ years in revenue operations, marketing operations, or sales operations, with direct ownership of lead management and/or channel operations; B2B healthcare, benefits, or digital health experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jazzhr
Effort: medium