Job description

Hardware/Software Field Service Technician OCONUS Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking a Hardware / Software Field Service Technician to support the Department of State Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation (INL/A). Help us solve problems with Innovation Through Intelligence. Responsibilities The Field Service Technician will be part of a dynamic team that provides IT support, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems. • Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance. • Provide local and remote Technical Support Services for end users. • Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment. • Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. • Provide input and update to standard operating procedures. • Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via the ticketing system and request for assistance as needed. • Participate in/lead special projects and day ‐ to ‐ day operations. • Consistently remain customer-focused and provide a high level of customer service. • Interact daily with supervisor, peers, and customers and provide polite and friendly customer service. • Perform administrative and operational tasks aligned with established standards, Policies, and procedures. • May provide leadership to small teams or team members. • Experience with satellite communications systems such as Starlink • Other duties may be assigned to meet mission and customer needs. Skills and Experience • Proven experience with Windows operating systems, demonstrating versatility in managing diverse environments. • Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration. • Hands-on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies. • Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues effectively. Qualifications • Minimum 4 years' experience. • Secret clearance • IT certifications preferred but not mandatory (ie. Network+, Security+, A+, CYSA+) How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- chenegamios.com Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - glassdoor.com LinkedIn - linkedin.com Facebook - facebook.com Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at (907) 277-5706. If you are having technical issues or need an accommodation, please e-mail us at recruiting@chenega.com . Every effort will be made to respond within 24 business hours. eeoc.gov . Native preference under PL 93-638. Drug-free workplace. We participate in the E-Verify Employment Verification Program .

Requirements

Must-haves

Hardware/Software Field Service Technician
Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
Provide local and remote Technical Support Services for end users.
Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment.
Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance.
Provide input and update to standard operating procedures.
Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via the ticketing system and request for assistance as needed.
Participate in/lead special projects and day ‐ to ‐ day operations.
Consistently remain customer-focused and provide a high level of customer service.
Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
Perform administrative and operational tasks aligned with established standards, Policies, and procedures.
May provide leadership to small teams or team members.
Experience with satellite communications systems such as Starlink
Other duties may be assigned to meet mission and customer needs.
Proven experience with Windows operating systems, demonstrating versatility in managing diverse environments.
Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration.
Hands-on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies.
Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues effectively.
Minimum 4 years' experience.
Secret clearance
How you’ll grow

Nice-to-haves

IT certifications preferred but not mandatory (ie. Network+, Security+, A+, CYSA+)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium

Benefits

Benefits detected in the listing.

Pto

Professional Development