Job description

The Assistant Technical Field Sales Manager will report to the Director of Service. This position is responsible for promoting Fujifilm’s optical products, supporting field sales activities, conducting on-site product demonstrations, and supporting the development and delivery of technical training to internal and customer sales and service staff on new and existing products across Broadcast/Cinema lens, CCTV (SX series and Zoom lens only), and Z projectors. This position also supports service and repair of products, performs quality control, and provides technical customer service for Broadcast and Cinema lenses, CCTV, Z projectors, and all accessories. Additional duties may be assigned by management as needed. The ideal candidate must be based on the West Coast. At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: fujifilm.com Core Responsibilities: • Provides technical sales support and product expertise for Fujifilm Broadcast, Cinema, and CCTV lens systems, including SX series , Zoom lenses , and Z projectors , across customer demonstrations, training, and field applications. • Builds and maintains strong relationships with customers, dealers, rental houses, broadcast stations, third-party vendors, and industry partners to support business growth and long-term customer satisfaction. • Serves as a technical liaison between customers, sales teams, engineering groups, and the factory in Japan to support product implementation, troubleshooting, and future product development initiatives. • Supports regional sales objectives by identifying customer needs, recommending appropriate optical solutions, and delivering high-level technical consultation before and after the sale. • Collaborates with sales, marketing, and service teams to ensure consistent product knowledge, technical support, and customer experience across all professional optical product lines. Sales (80%) • Travel to customer locations and perform on-site product demonstrations and training/commissioning. • Travel to customer locations and perform on-site “check and clean” maintenance. • Communicate with the head office in Japan about new products and technologies and prepare a technical presentation to be shared with appropriate internal staff and external partners/customers. • Consolidate key customer feedback for future product development and prepare information for presentation to Japan's R&D team. • Develop and deliver product training for sales, operations, and marketing staff on the technical aspects of the products as appropriate. • Collaborate with sales teams to provide technical sales support for key partners and customers. • Diagnose customer complaints regarding products in electrical, mechanical, and optical performance. With the support of the technical team, provide proactive measures to address customer complaints in a timely manner. • Maintain a safe and clean working environment; adhere to all safety policies and procedures. • Arrange maintenance training for our customers, such as rental/OB companies and Broadcast stations, as appropriate. • Interface/consult/support relevant 3 rd party manufacturers from a lens interfacing perspective. (Including robotics companies and camera manufacturers) • Assist in the development and delivery of general training videos for online/social media with the support of the production team. • Identify and communicate to the Regional Sales Representatives opportunities for sales as they arise from onsite visits and customer relationships. Service (20%) • Evaluates the performance, condition, and quality control of new, repaired, and customer-owned lenses to ensure compliance with factory specifications and operational standards. • Provides advanced technical support to field service staff, customers, and sales teams regarding mechanical, optical, and electronic troubleshooting of Fujifilm optical products. • Develops and delivers technical maintenance and operational training for internal technicians, rental houses, broadcast stations, and key customers on new and existing products. • Performs disassembly, cleaning, lubrication, calibration, alignment, and functional verification of Broadcast, Cinema, CCTV lenses , and Z projectors and related accessories. • Monitors and supports repair turnaround activities by assisting with diagnostics, estimating parts and labor requirements, and coordinating corrective actions to minimize customer downtime. • Prepares technical reports, training materials, and product presentations to support service operations, customer education, and internal knowledge sharing. • Collaborates with factory engineering teams, camera manufacturers, robotics companies, and third-party vendors to support lens integration, compatibility, and technical performance requirements. • Provides technical support during trade shows, customer demonstrations, workshops, and field events, including equipment setup, configuration, and operational assistance. • Assists in documenting field feedback, recurring technical concerns, and product performance trends to support future product improvements and development efforts. • Performs additional assignments and special projects as directed by management in support of service and sales operations. Required Skills/Education: • Bachelor’s degree or certification in engineering or related quantitative disciplines, plus 5 + years of work experience in a fast-paced and highly competitive technical and service environment. • Highly focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages. • Demonstrated ability to work independently and in a close team environment, a self-starter. • Possess exceptional communication/interpersonal, analytical, and problem-solving skills. • Proficient computer skills • Effective Time Management skills. • Extensive hands-on experience in the areas of technical service and training in the broadcast and communications products fields. Desired Skills: • Ability to research and analyze various types of data information and make sound business judgments. • Ability to prioritize work. Salary and Benefits: • $85,000 - $95,000 per year plus bonus depending on experience • Medical, Dental, Vision • Life Insurance • 401k • Paid Time Off #LI-Hybrid #LI-Hybrid Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).

Requirements

Must-haves

The ideal candidate must be based on the West Coast.
At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Builds and maintains strong relationships with customers, dealers, rental houses, broadcast stations, third-party vendors, and industry partners to support business growth and long-term customer satisfaction.
Serves as a technical liaison between customers, sales teams, engineering groups, and the factory in Japan to support product implementation, troubleshooting, and future product development initiatives.
Supports regional sales objectives by identifying customer needs, recommending appropriate optical solutions, and delivering high-level technical consultation before and after the sale.
Collaborates with sales, marketing, and service teams to ensure consistent product knowledge, technical support, and customer experience across all professional optical product lines.
Travel to customer locations and perform on-site product demonstrations and training/commissioning.
Travel to customer locations and perform on-site “check and clean” maintenance.
Communicate with the head office in Japan about new products and technologies and prepare a technical presentation to be shared with appropriate internal staff and external partners/customers.
Consolidate key customer feedback for future product development and prepare information for presentation to Japan's R&D team.
Develop and deliver product training for sales, operations, and marketing staff on the technical aspects of the products as appropriate.
Collaborate with sales teams to provide technical sales support for key partners and customers.
Diagnose customer complaints regarding products in electrical, mechanical, and optical performance. With the support of the technical team, provide proactive measures to address customer complaints in a timely manner.
Maintain a safe and clean working environment; adhere to all safety policies and procedures.
Arrange maintenance training for our customers, such as rental/OB companies and Broadcast stations, as appropriate.
Interface/consult/support relevant 3 rd party manufacturers from a lens interfacing perspective. (Including robotics companies and camera manufacturers)
Assist in the development and delivery of general training videos for online/social media with the support of the production team.
Identify and communicate to the Regional Sales Representatives opportunities for sales as they arise from onsite visits and customer relationships.
Service (20%)
Evaluates the performance, condition, and quality control of new, repaired, and customer-owned lenses to ensure compliance with factory specifications and operational standards.

Nice-to-haves

Ability to research and analyze various types of data information and make sound business judgments.
Ability to prioritize work.
$85,000 - $95,000 per year plus bonus depending on experience

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off