Job description

About Cariina At Cariina, we empower school districts to achieve operational excellence —the foundation of academic success. By streamlining processes, we enable educators to focus on what truly matters: shaping the future. Backed by robust funding and exponential growth, we’re building a high-performing team to drive this mission forward. About This Role As a Product Implementation Consultant , you’ll be at the forefront of transforming school operations. Reporting directly to our CTO/Co-Founder, you will manage the post-sale implementation journey, acting as the trusted advisor and key point of contact for client school districts. Your primary mission: ensure a seamless and rapid launch of the Cariina platform. This role is ideal for a detail-oriented, customer-focused professional who thrives on building relationships, solving complex problems, and driving measurable results. With 80%+ travel required, you’ll spend significant time at client locations, working hands-on to set them up for success. What You’ll Do • Customer Onboarding & Implementation • Lead school districts through end-to-end implementation of the Cariina platform, customizing solutions to meet unique operational challenges. • Develop and execute detailed project plans, keeping all stakeholders informed and aligned. • Provide on-site and virtual training, ensuring clients are fully equipped to maximize platform benefits. • Stakeholder Engagement & Change Management • Build trust with school district leaders, navigating resistance to change and fostering alignment. • Act as a bridge between clients and Cariina’s post implementation and engineering teams, advocating for client needs to inform product enhancements. • Project Management & Support • Manage multiple implementations simultaneously, ensuring projects are delivered on time and exceed customer expectations. • Document progress in our CRM, maintaining up-to-date, actionable client records. • Offer white-glove support to clients until their transition to a dedicated Success Manager. • Travel & On-Site Support • Spend 80%+ of your time traveling to client sites across the U.S. to provide in-person guidance and hands-on support. What You Bring • Location : Based in Boston or willing to relocate. • Experience : 2+ years in a customer-facing technical role (e.g., SaaS implementation, POS systems, account management, or solutions engineering). • Skills : • Strong persuasion, communication, and relationship-building abilities. • Exceptional organizational and multitasking skills, with experience managing multiple projects in parallel. • Technical aptitude with a quick learning curve for new platforms. • Ability to simplify complex concepts for non-technical stakeholders. • Proactive problem-solving and the ability to operate autonomously in a fast-paced environment. • Mindset : • High energy, ambition, and a customer-first attitude. • Scrappy and solution-oriented—willing to roll up your sleeves to get things done. • Thrives in a high-trust, high-expectations culture. • Willing to go above and beyond for clients and the team. • Understands this isn’t a typical 9-5 job—flexibility is key, and you’re ready to meet the demands of a fast-paced, high-growth startup environment. What We Offer • Compensation : $80,000 - $120,000, based on experience. • Benefits : Comprehensive health, dental, and vision plans for you and your family. • Equity : Stock options to align your success with the company’s growth. • Tools for Success : All the technology and resources you need to excel. • Flexibility : Generous vacation and sick leave policies. Why Join Us? At Cariina, we don’t just build software—we create lasting partnerships that transform educational outcomes. Join a team where your work directly impacts the lives of students across the country. How to Apply Submit your resume to [insert application link/email]. All applicants will receive a response regarding their application status, regardless of the outcome. Commitment to Diversity Cariina is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Must-haves

What You’ll Do
Customer Onboarding & Implementation • Lead school districts through end-to-end implementation of the Cariina platform, customizing solutions to meet unique operational challenges.
Develop and execute detailed project plans, keeping all stakeholders informed and aligned.
Provide on-site and virtual training, ensuring clients are fully equipped to maximize platform benefits.
Stakeholder Engagement & Change Management • Build trust with school district leaders, navigating resistance to change and fostering alignment.
Act as a bridge between clients and Cariina’s post implementation and engineering teams, advocating for client needs to inform product enhancements.
Project Management & Support • Manage multiple implementations simultaneously, ensuring projects are delivered on time and exceed customer expectations.
Document progress in our CRM, maintaining up-to-date, actionable client records.
Offer white-glove support to clients until their transition to a dedicated Success Manager.
Travel & On-Site Support • Spend 80%+ of your time traveling to client sites across the U.S. to provide in-person guidance and hands-on support.
Location : Based in Boston or willing to relocate.
Experience : 2+ years in a customer-facing technical role (e.g., SaaS implementation, POS systems, account management, or solutions engineering).
Skills : • Strong persuasion, communication, and relationship-building abilities.
Exceptional organizational and multitasking skills, with experience managing multiple projects in parallel.
Technical aptitude with a quick learning curve for new platforms.
Ability to simplify complex concepts for non-technical stakeholders.
Proactive problem-solving and the ability to operate autonomously in a fast-paced environment.
Mindset : • High energy, ambition, and a customer-first attitude.
Scrappy and solution-oriented—willing to roll up your sleeves to get things done.
Thrives in a high-trust, high-expectations culture.
Willing to go above and beyond for clients and the team.
Understands this isn’t a typical 9-5 job—flexibility is key, and you’re ready to meet the demands of a fast-paced, high-growth startup environment.

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Effort: medium

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