Operations Manager at Smdigital

Job description

WHAT YOU'LL OWN • Lead and align all operational functions across teams to ensure efficiency and effectiveness • Drive the execution of strategies that support the company's mission, vision, and growth goals • Oversee team supervisors and ensure consistent, high-quality performance across the floor • Identify operational gaps and implement scalable, people-centered process improvements • Analyze performance data and metrics to make informed, strategic decisions • Build strong cross-functional relationships with HR, QA, Finance, and leadership • Lead regular operational reviews, reporting cadences, and team-wide communications • Foster a culture of accountability, ownership, and continuous improvement at every level WHO YOU ARE • 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) • A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention • A proven people leader — you develop talent, build trust, and create teams that perform • Data-driven and decisive — you let metrics guide your strategy without losing the human element • Exceptional communicator across all levels of the organization • Strong project management skills with the ability to juggle multiple priorities without dropping the ball • Experienced with workforce management tools, CRMs, and operational reporting systems • Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment WHAT WE OFFER • Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) • Stable internet connection with at least 100 Mbps postpaid • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. • For Windows users: Windows 11 OS is required • Noise-Cancelling Headset • Dual Monitor is mandatory • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Requirements

Must-haves

align all operational functions across teams to ensure efficiency and
effectiveness
execution of strategies that support the company's mission, vision, and
growth goals
team supervisors and ensure consistent, high-quality performance across
operational gaps and implement scalable, people-centered process
improvements
performance data and metrics to make informed, strategic decisions
strong cross-functional relationships with HR, QA, Finance, and leadership
regular operational reviews, reporting cadences, and team-wide
communications
culture of accountability, ownership, and continuous improvement at every
of experience in an Operations Manager role in a BPO, call center, or
similar environment (Required)
strategic thinker who can zoom out to see the big picture and zoom in when
the details need attention
people leader — you develop talent, build trust, and create teams that
and decisive — you let metrics guide your strategy without losing the
human element
communicator across all levels of the organization
project management skills with the ability to juggle multiple priorities
without dropping the ball
with workforce management tools, CRMs, and operational reporting systems
adaptable, solutions-focused, and thrives in a fast-paced remote

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: breezy
Effort: medium

Benefits

Benefits detected in the listing.

Vision

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