Account Manager II at Photronics

Job description

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedication of our people. We are seeking a Account Manager who will be responsible for managing assigned customer accounts, supporting revenue growth, and maintaining strong customer relationships within the assigned market or territory. This role serves as a key commercial contact for customers and is accountable for understanding customer needs, coordinating internal support, and helping deliver a consistent, high-quality customer experience. The Account Manager partners closely with internal cross-functional teams and customer stakeholders to align commercial, technical, and operational needs. This role supports account planning, opportunity development, customer communication, and issue resolution while ensuring commitments are clearly communicated and followed through. Success in this role requires strong account management skills, semiconductor or advanced manufacturing knowledge, and the ability to coordinate effectively across internal departments. Location: On-site in Dresden, Germany site. This role has travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities. Essential Duties & Responsibilities Account Management & Customer Support • Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities. • Responsibility for approximately $6M in annual revenue • Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives. • Develop a strong understanding of the customer's business needs, product requirements, supply chain model, and decision-making structure Customer Engagement • Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams. • Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs. • Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned. Cross-Functional Coordination • Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts. • Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions. • Manage complex internal dependencies while maintaining clear ownership and accountability. Technical & Commercial Leadership • Leverage technical expertise to engage credibly with customer engineering and manufacturing teams. • Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps. • Balance technical feasibility, operational execution, and commercial outcomes. Pipeline Management & Strategic Growth • Maintain accurate opportunity management, forecasting, and pipeline visibility for assigned accounts. • Identify and support account growth opportunities across assigned products, technologies, and customer needs. • Support demand forecasting, customer planning, and internal communication related to account growth. Qualifications Knowledge, Skills & Attributes • Knowledge of the semiconductor industry, including customer needs, supply chains, and commercial account management practices. • Strong commercial acumen with the ability to manage complex, high-touch customer engagements and strategic account relationships. • Demonstrated ability to communicate effectively with internal and external stakeholders, including customer decision-makers and business leaders. • Ability to coordinate cross-functional teams across engineering, manufacturing, quality, supply chain, finance, and operations. • Ability to engage credibly at a technical level with customer engineering and manufacturing teams. • Strong relationship management, problem-solving, negotiation, and follow-up skills in a customer-facing environment. • Executive presence with sound judgment, professionalism, and the ability to represent the company at the highest levels. Experience • 3+ years of sales, account management, business development, or customer-facing commercial experience, preferably within the semiconductor industry. • Proven success managing customer relationships, supporting revenue growth, and maintaining strong customer satisfaction. • Experience supporting sales engagements that require sustained customer communication and internal coordination. • Experience developing account opportunities, supporting customer onboarding, or expanding existing customer relationships. • Experience coordinating with internal cross-functional teams to resolve customer needs and support account objectives. • Experience with long-term supply agreements, co-development models, or strategic partnership structures is preferred. • Experience in advanced manufacturing, photomasks, semiconductors, or adjacent high-technology industries is preferred. Education • Equivalent technical experience or a Bachelor's degree in engineering, materials science, physics, or a related technical discipline. Advanced degree in a technical or business-related field is a plus. Why Photronics • Be part of a global technology leader driving innovation for the world’s leading tech companies. • Work in a collaborative, growth-focused environment where your impact matters. • Stability, challenge, and opportunity at a company with over 50 years of proven success. • Competitive salary and annual bonus program. • Comprehensive health and welfare benefits. • 401k with company match. Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices. Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.

Requirements

Must-haves

Location: On-site in Dresden, Germany site. This role has travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities.
Essential Duties & Responsibilities
Account Management & Customer Support
Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities.
Responsibility for approximately $6M in annual revenue
Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives.
Develop a strong understanding of the customer's business needs, product requirements, supply chain model, and decision-making structure
Customer Engagement
Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs.
Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned.
Cross-Functional Coordination
Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts.
Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions.
Manage complex internal dependencies while maintaining clear ownership and accountability.
Technical & Commercial Leadership
Leverage technical expertise to engage credibly with customer engineering and manufacturing teams.
Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps.
Balance technical feasibility, operational execution, and commercial outcomes.
Pipeline Management & Strategic Growth

Nice-to-haves

Experience with long-term supply agreements, co-development models, or strategic partnership structures is preferred.
Experience in advanced manufacturing, photomasks, semiconductors, or adjacent high-technology industries is preferred.
Equivalent technical experience or a Bachelor's degree in engineering, materials science, physics, or a related technical discipline. Advanced degree in a technical or business-related field is a plus.
Competitive salary and annual bonus program.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: adp-workforce-now
Effort: medium

Benefits

Benefits detected in the listing.

401k