Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Would you like to own driving revenue growth for the leader in Patient, Student, and Customer Experience for the Academic Medical Centers and Higher Education markets? Do you have the communication skills, prospecting experience, understanding of procurement and acquisition workflows, sales methodology application, business acumen, and key industry and partner relationships to further the Genesys brand? Summary: Genesys is hiring talented sales professionals in the Academic Medical Centers and Higher Education market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing industry. As a sales professional, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to prospecting and building a territory from the ground up, MEDDPICC, customer charter plans, and a bias for curiosity, creativity, action, and understanding. You will be a talented public speaker but even better listener with a diligence of capturing information that will benefit the customer in partnering with Genesys. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries’ trends and environments including the funding and procurement processes. Key Responsibilities: Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC). Understand acquisition and procurement rules and processes to guide new customers through buying. Accurately forecast and exceed monthly, quarterly and yearly revenue targets Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers. Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together. Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals. Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills. Understand the business and technical requirements of your customers and to help shape the direction of our product offerings. Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations. Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations. Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers. Become expert at positioning the business value of our Digital and AI portfolio Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc. Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys Minimum Requirements: 8 years of field enterprise sales and/or business development experience with a focus on higher education, academic medical center, and/or healthcare selling AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. Understanding and experience with AMCs, higher education, and funding in direct and indirect models. BA/BS degree or equivalent experience Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau. Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans. Must be based in region with the ability to travel at least 25% as needed. Desirable Skills: Technical sales and solutions background in customer experience, CCaaS, UCaaS, API s, infrastructure, AI, telecom, cybersecurity, etc. Demonstrated history of consistently exceeding sales quota Experience selling to a variety of public sector agencies, including higher education, healthcare organizations, and local government offices. Documented industry and customer network Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $111,700.00 - $196,300.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150 new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here s what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.  Next, you ll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we re applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities . Be the one building what s next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Requirements

Must-haves

Be the one building AI-powered experiences where they matter most.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
You will be a talented public speaker but even better listener with a diligence of capturing information that will benefit the customer in partnering with Genesys.
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
Understand acquisition and procurement rules and processes to guide new customers through buying.
Accurately forecast and exceed monthly, quarterly and yearly revenue targets
Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.
Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.
Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
Become expert at positioning the business value of our Digital and AI portfolio
Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys
Understanding and experience with AMCs, higher education, and funding in direct and indirect models.
BA/BS degree or equivalent experience
Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau.
Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
Must be based in region with the ability to travel at least 25% as needed.
Technical sales and solutions background in customer experience, CCaaS, UCaaS, API s, infrastructure, AI, telecom, cybersecurity, etc.
Demonstrated history of consistently exceeding sales quota
Experience selling to a variety of public sector agencies, including higher education, healthcare organizations, and local government offices.
Documented industry and customer network

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapi

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)