Job description

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. What You’ll Do We are seeking an IT Admin to administer the collaboration, service management, and automation platforms that Horizon3 horizon3.ai teams use every day. The Business Applications (BizApps) team is the operational backbone for organizational collaboration, system connectivity, and process automation at Horizon3 horizon3.ai. We partner with every department to provide the platforms, guardrails, and integrations that eliminate manual toil safely and efficiently. We own and administer Jira, Jira Service Management (JSM), Confluence, Rovo, Loom, Glean, and our citizen development platform, Workato. We hold ourselves to least-privilege access, data privacy, and auditable data flows in everything we build. In this role, you will administer our non-AI tooling: Jira, JSM, Confluence, Loom, and the support layer around Workato and our citizen development platform. You will handle permissions and provisioning, configure projects and workflows, and take on advanced configuration such as JSM SLAs, custom fields, and automations. You will scope and complete moderately complex improvements with little direction. This is an individual contributor role reporting to the Senior Manager, Business Applications. You will collaborate with the Senior Engineer, who handles complex solution design and integration builds, and with the AI Admins. The path from Admin to Senior Engineer is a defined growth route on this team. This role will be responsible for: - Administer Jira, JSM, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing - Resolve access, permission, and configuration requests from cross-functional teams - Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence to meet team requirements - Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data - Scope and deliver moderately complex improvements end to end, from requirements through rollout and documentation - Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer with clear diagnostic detail - Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails - Apply role-based access control (RBAC) and least-privilege access across owned platforms, and run periodic access and license reviews - Identify repetitive administration tasks and automate them to reduce manual toil - Maintain knowledge base articles, runbooks, and configuration documentation - Report on license utilization, request volume, and platform health to the Senior Manager - Demonstrate a commitment to integrity, process improvement, and customer satisfaction WHAT YOU’LL BRING - Must have hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams - Must have experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent - Must have working knowledge of RBAC and least-privilege access, and experience managing permission schemes and user lifecycle on SaaS platforms - Must have experience managing a request queue and resolving access and configuration issues within service levels - Must be able to scope, plan, and complete moderately complex projects with little direction from a manager - Must be able to write clear documentation and user guidance for technical and non-technical employees - Must be able to read and troubleshoot integration or automation logs well enough to isolate a failure and escalate it with useful detail MINIMUM EDUCATION AND EXPERIENCE - Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience - 3+ years of experience in IT, business systems administration, or SaaS platform administration - Experience supporting a distributed or remote-first workforce Required Tech Stack Experience - Jira, Jira Service Management, and Confluence (Atlassian suite) or comparable platforms - Workato or a similar iPaaS platform (monitoring and troubleshooting level) - Atlassian automation rules and workflow configuration - Basic familiarity with APIs and webhooks What Sets You Apart? - You have administered Atlassian cloud products at scale, including permission schemes, licensing, and migrations - You have run recipe monitoring, connection management, or error triage on Workato or a similar iPaaS - You have supported governed self-service automation programs for business users - You have scripting skills (for example Python or JavaScript) that you use to automate admin work - You are interested in growing toward integration and solution engineering - Relevant certifications such as Atlassian, Workato, or similar - Experience in high-growth SaaS or cybersecurity companies Compensation and Values At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. In accordance with various State’s transparency regulations, we provide the following salary range information for this position: - Base salary range: $115,000 to $151,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. - Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. Perks of Horizon3 horizon3.ai - Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. - Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. - Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. - Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. - Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Requirements

Must-haves

Get to Know Us
What You’ll Do
Administer Jira, JSM, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing
Resolve access, permission, and configuration requests from cross-functional teams
Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence to meet team requirements
Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data
Scope and deliver moderately complex improvements end to end, from requirements through rollout and documentation
Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer with clear diagnostic detail
Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails
Apply role-based access control (RBAC) and least-privilege access across owned platforms, and run periodic access and license reviews
Identify repetitive administration tasks and automate them to reduce manual toil
Maintain knowledge base articles, runbooks, and configuration documentation
Report on license utilization, request volume, and platform health to the Senior Manager
Demonstrate a commitment to integrity, process improvement, and customer satisfaction
Must have hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams
Must have experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent
Must have working knowledge of RBAC and least-privilege access, and experience managing permission schemes and user lifecycle on SaaS platforms
Must have experience managing a request queue and resolving access and configuration issues within service levels
Must be able to scope, plan, and complete moderately complex projects with little direction from a manager
Must be able to write clear documentation and user guidance for technical and non-technical employees
Must be able to read and troubleshoot integration or automation logs well enough to isolate a failure and escalate it with useful detail
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
3+ years of experience in IT, business systems administration, or SaaS platform administration
Experience supporting a distributed or remote-first workforce

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Benefits

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Dental

Vision

Parental Leave