Customer Success Manager at ClearML

Job description

Customer Success Manager Global | Remote Company Overview ClearML delivers a comprehensive AI infrastructure platform for enterprise-scale AI management. Backed by NVIDIA and trusted by thousands of AI teams worldwide, ClearML drives efficiency for innovative organizations across every vertical. Role Summary As a Customer Success Manager at ClearML, you will be the primary relationship owner for a portfolio of enterprise accounts following the initial sale. You will serve as a trusted advisor ensuring customers realize measurable value from the ClearML platform at every stage of their journey. Key Responsibilities Own a portfolio of enterprise accounts as the primary post-sale point of contact. Conduct regular cadence calls, business reviews, and executive check-ins. Drive adoption of core and advanced product capabilities. Monitor account health signals and proactively address churn risk. Identify expansion opportunities and collaborate with Account Executives. Lead renewal conversations in partnership with Sales. Represent the customer perspective internally to Product and Engineering. Required Qualifications 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS. Strong commercial awareness including renewals and churn mitigation. Excellent communication and presentation skills. Comfort with AI/ML concepts and technical platforms. What We Offer Competitive compensation including base salary and equity. Fully remote with flexible scheduling. Comprehensive benefits including medical, dental, vision. Apply

Requirements

Must-haves

Customer Success Manager
Global | Remote
Company Overview
Own a portfolio of enterprise accounts as the primary post-sale point of contact.
Conduct regular cadence calls, business reviews, and executive check-ins.
Drive adoption of core and advanced product capabilities.
Monitor account health signals and proactively address churn risk.
Identify expansion opportunities and collaborate with Account Executives.
Lead renewal conversations in partnership with Sales.
Represent the customer perspective internally to Product and Engineering.
3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS.
Strong commercial awareness including renewals and churn mitigation.
Excellent communication and presentation skills.
Comfort with AI/ML concepts and technical platforms.

Nice-to-haves

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Keywords to mirror

aiml

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Benefits

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Dental

Vision