Job description

POSITION SUMMARY As a Account Manager, you will be a member of the Aggregate Spend team within the MedPro Compliance Advisory group. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Account Managers leading the provision of contract services and owning the customer relationship. They are responsible for delegating tasks to members in other specialty areas and collaborating across the MedPro Compliance Advisory group to maintain a high level of customer service. BENEFITS • Current benefit programs offered by MedPro include medical, dental, vision, health savings account, paid parental leave, disability and life insurance, legal, critical illness and accident insurance, 401(k) plan, profit sharing, generous PTO, 11 paid holidays, opportunities for professional development & growth and company sponsored events. ESSENTIAL DUTIES AND RESPONSIBILITIES • Manage the provision of all services set forth in customer contracts ensuring effective and timely delivery to the account • Delegate implementation and support tasks across Technical, Regulatory, and Data Services resources • Maintain the ongoing customer relationship and a high level of customer satisfaction through continuous monitoring and customer service emphasis across resources • Serve as project manager on customer implementations while tracking milestones, documenting progress, and managing resources for timely completion • Maintain expertise in the business and regulatory requirements of Aggregate Spend as well as the MedPro ComplianceReportingID application • Perform ongoing proactive business reviews with accounts to identify and share insights, analyze data reports, and highlight necessary steps for optimal compliance reporting • Guide customers through annual compliance reporting seasons while tracking progress and coordinating cross-team preparatory tasks for timely and accurate completion • Lead ad hoc support meetings with customers to walk them through inquires and identify solutions to issues • Provide detailed system and task-oriented training for customer resources and associated vendors • Create and maintain detailed account information in a centralized location for team reference • Collaborate with other Account Managers to develop tools and strategies for success • Identify opportunities for expanded MedPro services and relay to appropriate departments Requirements EDUCATION/CERTIFICATION • Bachelor’s degree required in any discipline; preferably in business, technology, and/or compliance coursework JOB QUALIFICATONS • Strong customer service mentality and proven ability to perform in a customer facing role • Effective oral and written communication skills • Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines • Strong analytical and decision-making skills • Desire to solve problems and innovate • Ability to work in a highly interactive environment with a diverse team of colleagues • High computer literacy and ability to learn new skills, techniques, software, and processes • Ability to maintain professionalism and confidentiality regarding sensitive customer, prospect, or vendor information YEARS’ EXPERIENCE • 2+ years of post-collegiate job experience; Account Management experience preferred • Pharmaceutical or Medical Device industry experience preferred TECHNOLOGY/SOFTWARE KNOWLEDGE • Microsoft Word, Excel, OneNote, and Outlook • JIRA/Confluence preferred • Monday.com preferred REQUIRED TRAVEL • 5% PHYSICAL REQUIREMENTS • Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. • The individual is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer screen and extensive reading. The individual in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The individual must be able to remain in a stationary position 70% of the time.

Requirements

Must-haves

Manage the provision of all services set forth in customer contracts ensuring effective and timely delivery to the account
Delegate implementation and support tasks across Technical, Regulatory, and Data Services resources
Maintain the ongoing customer relationship and a high level of customer satisfaction through continuous monitoring and customer service emphasis across resources
Serve as project manager on customer implementations while tracking milestones, documenting progress, and managing resources for timely completion
Maintain expertise in the business and regulatory requirements of Aggregate Spend as well as the MedPro ComplianceReportingID application
Perform ongoing proactive business reviews with accounts to identify and share insights, analyze data reports, and highlight necessary steps for optimal compliance reporting
Guide customers through annual compliance reporting seasons while tracking progress and coordinating cross-team preparatory tasks for timely and accurate completion
Lead ad hoc support meetings with customers to walk them through inquires and identify solutions to issues
Provide detailed system and task-oriented training for customer resources and associated vendors
Create and maintain detailed account information in a centralized location for team reference
Collaborate with other Account Managers to develop tools and strategies for success
Identify opportunities for expanded MedPro services and relay to appropriate departments
Bachelor’s degree required in any discipline; preferably in business, technology, and/or compliance coursework
Strong customer service mentality and proven ability to perform in a customer facing role
Effective oral and written communication skills
Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines
Strong analytical and decision-making skills
Desire to solve problems and innovate
Ability to work in a highly interactive environment with a diverse team of colleagues
High computer literacy and ability to learn new skills, techniques, software, and processes

Nice-to-haves

2+ years of post-collegiate job experience; Account Management experience preferred
Pharmaceutical or Medical Device industry experience preferred
JIRA/Confluence preferred
Monday.com preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jira

Platform: paylocity
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave

Professional Development