Job description

Build the Path Forward At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together. We are looking for an experienced Engineering Manager to lead our Tier 2 support team. In this role, you will manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems. You will work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction. What You’ll Do Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems) Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact Who You Are 5+ years of experience leading and mentoring software or support engineering teams Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments Proven experience supporting and maintaining large-scale, distributed, or production software systems Comfortable balancing people leadership with hands-on technical involvement when needed Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence Why You’ll Love Working Here Daily free lunch to keep you fueled and connected with the team Flexible PTO so you can take the time you need, when you need it Comprehensive medical, dental, and vision coverage 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total) 401(k) retirement plan through Empower Generous employee referral bonuses—help us grow our team! Who We Are At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements

Must-haves

Build the Path Forward
Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.
What You’ll Do
Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
5+ years of experience leading and mentoring software or support engineering teams
Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments
Proven experience supporting and maintaining large-scale, distributed, or production software systems
Comfortable balancing people leadership with hands-on technical involvement when needed
Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence
Why You’ll Love Working Here
Flexible PTO so you can take the time you need, when you need it
Generous employee referral bonuses—help us grow our team!

Nice-to-haves

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Keywords to mirror

aigo

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave