Job description

Join our team as an Operations Manager and support U.S. Citizenship and Immigration Services (USCIS) by overseeing daily records operations at the National Records Center. You will manage onsite staff, monitor customer satisfaction, and implement operational procedures, ensure efficient, accurate, and timely records processing. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. **Position is contingent upon contract award** Work Schedule and Location: On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm at the National Records Center in Lee's Summit, MO. FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment . • Manage day-to-day operations at the NRC and NRC Extension Site-1 (ES-1), and serve as backup to the Program Manager in their absence • Address operational concerns and issues and monitor overall customer satisfaction • Develop and implement operational procedures and policies • Analyze training needs and coordinate staff development • Present oral briefings and written reports to Government oversight personnel • Draft and revise standard operating procedures (SOPs) • Respond to time-sensitive issues and demonstrate sound decision-making under pressure • Coordinate project activities with contractor and Government representatives Required: • Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting — OR an active PMP certification in lieu of the degree • Minimum 3 years of project/operations/site/production management experience within the last 5 years • Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification • Must be able to pass a federal suitability/background investigation At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: • Health Insurance • Dental Insurance • Vision Insurance • Long-term and Short-term Disability Insurance • Life Insurance • 401(k) Plan • Holiday Pay • Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Negotiable depending on experience, education, and clearance level.

Requirements

Must-haves

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.
Position is contingent upon contract award**
On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm at the National Records Center in Lee's Summit, MO.
FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment .
Manage day-to-day operations at the NRC and NRC Extension Site-1 (ES-1), and serve as backup to the Program Manager in their absence
Address operational concerns and issues and monitor overall customer satisfaction
Develop and implement operational procedures and policies
Analyze training needs and coordinate staff development
Present oral briefings and written reports to Government oversight personnel
Draft and revise standard operating procedures (SOPs)
Respond to time-sensitive issues and demonstrate sound decision-making under pressure
Coordinate project activities with contractor and Government representatives
Minimum 3 years of project/operations/site/production management experience within the last 5 years
Must possess, or obtain within 180 days of contract award, a Six Sigma Green Belt certification
Must be able to pass a federal suitability/background investigation
Long-term and Short-term Disability Insurance
FWI is an Equal Opportunity Employer, including disability/vets.
Negotiable depending on experience, education, and clearance level.

Nice-to-haves

None flagged.

Application prep

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Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Professional Development