Job description

ServiceNow ITSM Integration SME Key Responsibilities • Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations. • Design and implement integrations between ServiceNow and third-party applications. • Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server. • Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps. • Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms. • Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes. • Analyze integration requirements and define appropriate integration architecture and data flows. • Map data fields between ServiceNow and external applications. • Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys. • Troubleshoot integration failures, data synchronization issues, API errors, and performance problems. • Monitor integration health and proactively identify and resolve recurring failures. • Work with application and infrastructure teams to investigate and resolve integration issues. • Develop technical specifications, integration design documents, interface mapping documents, and support procedures. • Lead integration testing, SIT, UAT, regression testing, and production implementation activities. • Support ServiceNow upgrades and ensure existing integrations remain compatible. • Review integration designs and provide technical guidance to ServiceNow developers and support teams. • Ensure integrations follow ServiceNow best practices, security standards, and enterprise architecture guidelines. • Participate in incident, problem, and change management activities related to integrations. • Provide L3 support for complex integration-related issues. Technical Skills • Strong hands-on experience with ServiceNow ITSM. • Strong knowledge of ServiceNow integration capabilities. • Experience with: o REST and SOAP APIs o IntegrationHub o Flow Designer o MID Server o Import Sets o Transform Maps o Scripted REST APIs Salary Range- $95,000-$120,000 a year #LI-SP3 #LI-VX1 </div

Requirements

Must-haves

ServiceNow ITSM Integration SME
Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations.
Design and implement integrations between ServiceNow and third-party applications.
Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server.
Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps.
Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms.
Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.
Analyze integration requirements and define appropriate integration architecture and data flows.
Map data fields between ServiceNow and external applications.
Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys.
Troubleshoot integration failures, data synchronization issues, API errors, and performance problems.
Monitor integration health and proactively identify and resolve recurring failures.
Work with application and infrastructure teams to investigate and resolve integration issues.
Develop technical specifications, integration design documents, interface mapping documents, and support procedures.
Lead integration testing, SIT, UAT, regression testing, and production implementation activities.
Support ServiceNow upgrades and ensure existing integrations remain compatible.
Review integration designs and provide technical guidance to ServiceNow developers and support teams.
Ensure integrations follow ServiceNow best practices, security standards, and enterprise architecture guidelines.
Participate in incident, problem, and change management activities related to integrations.
Provide L3 support for complex integration-related issues.
Technical Skills
Strong hands-on experience with ServiceNow ITSM.
Strong knowledge of ServiceNow integration capabilities.
o REST and SOAP APIs

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

restapi

Platform: careers-page
Effort: medium