Job description

About the Role Hex helps thousands of teams explore, analyze, and act on their data every day — and as our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale. We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion within your book, working to understand how customers are using Hex today and where there's room to grow — more seats, new use cases, deeper adoption across their data team. You'll report to our Account Management Lead and be one of the founding members of Hex's Account Management function — a chance to build a new motion inside a fast-growing company, not step into a playbook that's already been written. On any given day you might find yourself: Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market) Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers Helping define the AM playbook and territory model as one of the first people in the function Coordinating the AE → AM handoff for accounts moving into your book About You To be successful in this role, you: Have 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component Bring a track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software Be comfortable being one of the first people in a new function, with no established playbook and no precedent yet for what "good" looks like Be able to run a genuine commercial conversation (this is explicitly not a CSM role) while partnering closely with SE/CE on the technical side Be disciplined enough to run real pipeline/forecast hygiene across a large book, not just a handful of strategic accounts Bring genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and the AE team you're taking handoffs from In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The on-target-earnings (OTE) for this role is: $200,000 - $215,000. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process. By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: learn.hex.tech . Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output.

Requirements

Must-haves

Hex helps thousands of teams explore, analyze, and act on their data every day — and as our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale.
On any given day you might find yourself:
Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
Helping define the AM playbook and territory model as one of the first people in the function
Coordinating the AE → AM handoff for accounts moving into your book
Have 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component
Bring a track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
Be comfortable being one of the first people in a new function, with no established playbook and no precedent yet for what "good" looks like
Be able to run a genuine commercial conversation (this is explicitly not a CSM role) while partnering closely with SE/CE on the technical side
Be disciplined enough to run real pipeline/forecast hygiene across a large book, not just a handful of strategic accounts
Bring genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and the AE team you're taking handoffs from
The on-target-earnings (OTE) for this role is: $200,000 - $215,000.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Paid Time Off