Job description

At 3-GIS, the Product Manager for Utilities will play a key role in strengthening our position in the utilities market by working closely with customers, sales, and internal teams to ensure our products align with real-world operational needs. This role is highly customer-facing and focused on deepening our domain understanding of utilities workflows, supporting both existing customers and new sales opportunities, and helping transition customer-specific customizations into scalable, reusable product capabilities. This is an ideal role for someone who enjoys working directly with customers, translating real-world problems into product requirements, and helping evolve an existing product suite rather than building entirely new products from scratch. Duties and responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Engagement & Industry Understanding: · Serve as a primary product point of contact for utilities customers, building a strong understanding of their operational workflows, challenges, and priorities · Develop and maintain domain knowledge across electric, gas, and other utility network management practices · Act as the internal advocate for utilities customers, ensuring their needs are understood and appropriately represented Customization to Core Product Integration: · Work with existing customers to capture, refine, and document requirements for existing customizations · Translate customer-specific implementations into scalable, broadly applicable product capabilities · Partner with engineering to ensure new functionality is designed to meet general market needs rather than single-customer use cases · Help define acceptance criteria and validate that delivered features meet both customer and product standards Product Requirements & Backlog Management: · Create clear and actionable product requirements, including functional and non-functional specifications · Work with Product Owners and engineering teams to prioritize enhancements, defects, and customer-driven initiatives · Balance competing priorities across customer commitments, product health, and strategic direction Sales & Pre-Sales Support: · Support new sales efforts by participating in customer discussions, demonstrations, and solution alignment · Help articulate how 3-GIS products meet utilities industry needs, even as offerings continue to evolve · Provide input into proposals, RFP responses, and solution positioning Cross-functional Collaboration: · Collaborate closely with engineering, support, services, and sales to ensure alignment across delivery and customer expectations · Support go-to-market messaging by providing utilities-specific insights and use cases · Work with services and support teams to understand implementation challenges and recurring customer issues Market & Product Assessment: · Contribute to ongoing assessment of the utilities market, including customer needs, competitive positioning, and product viability · Provide input into product strategy, including identifying gaps, risks, and opportunities · Evaluate when existing functionality should be enhanced, standardized, or retired Required Qualifications: · Bachelor’s degree in GIS, Computer Science, Engineering, or a related field · 5+ years of experience in product management, business analysis, consulting, or a customer-facing technical role · 5+ years of working knowledge of electric utility network operations including how utilities use GIS for asset management, field operations, and network documentation · Experience working with customer requirements and translating them into technical specifications · Familiarity with GIS platforms (Esri preferred) · Strong communication and stakeholder management skills · Ability to work across technical and business teams · Ability to operate effectively in evolving product and market conditions · Strong problem-solving abilities and a proactive, results-oriented mindset. Preferred Qualifications: · Experience with utility network models or asset management systems · Experience working with customized enterprise software environments · Familiarity with SaaS or enterprise software product lifecycle · Experience supporting sales or pre-sales engagements · Working knowledge of electric utility network operations in the gas & water domain including how utilities use GIS for asset management, field operations, and network documentation Working conditions: This position operates in a professional office environment. This role requires routine use of standard office equipment such as computers, phones, and copiers. This role may require up to 35% travel (customer sites, industry events, internal collaboration). Physical requirements: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This is a largely sedentary role. This is a remote work-from-home position.

Requirements

Must-haves

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve as a primary product point of contact for utilities customers, building a strong understanding of their operational workflows, challenges, and priorities
Develop and maintain domain knowledge across electric, gas, and other utility network management practices
Act as the internal advocate for utilities customers, ensuring their needs are understood and appropriately represented
Work with existing customers to capture, refine, and document requirements for existing customizations
Translate customer-specific implementations into scalable, broadly applicable product capabilities
Partner with engineering to ensure new functionality is designed to meet general market needs rather than single-customer use cases
Help define acceptance criteria and validate that delivered features meet both customer and product standards
Create clear and actionable product requirements, including functional and non-functional specifications
Work with Product Owners and engineering teams to prioritize enhancements, defects, and customer-driven initiatives
Balance competing priorities across customer commitments, product health, and strategic direction
Support new sales efforts by participating in customer discussions, demonstrations, and solution alignment
Help articulate how 3-GIS products meet utilities industry needs, even as offerings continue to evolve
Provide input into proposals, RFP responses, and solution positioning
Collaborate closely with engineering, support, services, and sales to ensure alignment across delivery and customer expectations
Support go-to-market messaging by providing utilities-specific insights and use cases
Work with services and support teams to understand implementation challenges and recurring customer issues
Contribute to ongoing assessment of the utilities market, including customer needs, competitive positioning, and product viability

Nice-to-haves

Familiarity with GIS platforms (Esri preferred)
Experience with utility network models or asset management systems
Experience working with customized enterprise software environments
Familiarity with SaaS or enterprise software product lifecycle
Experience supporting sales or pre-sales engagements
Working knowledge of electric utility network operations in the gas & water domain including how utilities use GIS for asset management, field operations, and network documentation

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jazzhr
Effort: medium