Job description

Our mission: e liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. The Senior Manager, FP&A is the primary finance business partner to the Chief Customer Officer (CCO), who leads Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy. This role will support the CCO in delivering a coordinated customer experience—from initial launch through the ongoing support provided to customers and their members. You will provide financial leadership across the CCO organization, including budgeting, forecasting, budget-versus-actual analysis, ad hoc decision support, and strategic planning. You will also own FP&A planning, forecasting, reporting, and analysis for the company’s balance sheet and cash flow statement, ensuring a clear view of liquidity, working capital, and capital allocation. This is a full time hybrid position on our team with 3 days per week required in person at our NYC office. Occasional travel may be required for team or company events/meetings. What you’ll do: Lead annual budgeting, long-range planning, and recurring forecasting for the CCO organization. Own monthly budget-versus-actual analysis, clearly articulating key performance drivers, risks, opportunities, and corrective actions. Build and maintain financial models that connect operating drivers to P&L, balance sheet, and cash flow outcomes. Deliver timely, accurate forecasts and ad hoc analyses to support evolving business needs and strategic priorities. Serve as the primary strategic finance partner to the CCO and leadership team across Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy. Translate operating performance, customer trends, and business priorities into clear financial insights, risks, opportunities, and recommended actions. Support executive-level decision-making through scenario modeling, investment analysis, and strategic recommendations. Partner with functional leaders to evaluate resource allocation, efficiency initiatives, and growth opportunities that improve the customer experience and business performance. Identify and prioritize AI-enabled opportunities across forecasting, variance analysis, scenario modeling, and business-partner reporting Build and scale reusable AI workflows that improve the speed and quality of forecast narratives, management reporting, and financial analyses, while validating all outputs against source systems before distribution. Track adoption and measure the impact of AI-enabled workflows on planning-cycle efficiency, reporting speed, forecast quality, and business-partner responsiveness. Build scalable reporting and planning processes that improve visibility into the CCO organization’s key financial and operating drivers. Partner with FP&A, Accounting, and data teams to maintain accuracy, consistency, and alignment across planning and reporting systems. Drive continuous improvement in financial processes, tools, and reporting to increase efficiency and strengthen decision support. What success looks like in this role: Deliver accurate, timely forecasts for the CCO organization, balance sheet, and cash flow, with clear visibility into material risks and opportunities. Lead an effective, on-time annual planning and recurring forecasting process for the supported functions. Provide actionable financial guidance that enables the CCO and leadership team to make well-informed decisions. Maintain clear, accurate, and decision-useful balance-sheet and cash-flow reporting that is aligned with operating plans and the P&L. Demonstrate measurable improvements in planning-cycle efficiency, reporting speed, forecast quality, or business-partner responsiveness through AI-enabled workflows. What you’ll bring: 5+ years of experience across FP&A, Accounting, Finance Operations, consulting, or related roles, with significant experience leading transformation initiatives. Demonstrated experience serving as a finance business partner to senior executives and translating complex financial information into clear business recommendations. Strong experience leading budgeting, forecasting, financial modeling, and variance analysis in a complex or rapidly growing organization. Demonstrate ability to use AI and automation tools thoughtfully to improve financial analysis, workflows, and decision support while maintaining appropriate human review and validation. Strong understanding of the relationships among the income statement, balance sheet, and statement of cash flows. Ability to operate effectively across Finance, Accounting, Data, and business teams and influence decisions Strong executive communication skills, including the ability to synthesize complex analyses into concise insights and recommendations. Comfortable in a fast-paced, high-growth environment with multiple competing priorities. The target base salary range for this position is $110,400 - $139,656, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Our privacy policy: springhealth.com Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Must-haves

Our mission: e liminating every barrier to mental health.
Lead annual budgeting, long-range planning, and recurring forecasting for the CCO organization.
Own monthly budget-versus-actual analysis, clearly articulating key performance drivers, risks, opportunities, and corrective actions.
Build and maintain financial models that connect operating drivers to P&L, balance sheet, and cash flow outcomes.
Deliver timely, accurate forecasts and ad hoc analyses to support evolving business needs and strategic priorities.
Serve as the primary strategic finance partner to the CCO and leadership team across Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy.
Translate operating performance, customer trends, and business priorities into clear financial insights, risks, opportunities, and recommended actions.
Support executive-level decision-making through scenario modeling, investment analysis, and strategic recommendations.
Partner with functional leaders to evaluate resource allocation, efficiency initiatives, and growth opportunities that improve the customer experience and business performance.
Identify and prioritize AI-enabled opportunities across forecasting, variance analysis, scenario modeling, and business-partner reporting
Build and scale reusable AI workflows that improve the speed and quality of forecast narratives, management reporting, and financial analyses, while validating all outputs against source systems before distribution.
Track adoption and measure the impact of AI-enabled workflows on planning-cycle efficiency, reporting speed, forecast quality, and business-partner responsiveness.
Build scalable reporting and planning processes that improve visibility into the CCO organization’s key financial and operating drivers.
Partner with FP&A, Accounting, and data teams to maintain accuracy, consistency, and alignment across planning and reporting systems.
Drive continuous improvement in financial processes, tools, and reporting to increase efficiency and strengthen decision support.
Deliver accurate, timely forecasts for the CCO organization, balance sheet, and cash flow, with clear visibility into material risks and opportunities.
Lead an effective, on-time annual planning and recurring forecasting process for the supported functions.
Provide actionable financial guidance that enables the CCO and leadership team to make well-informed decisions.
Maintain clear, accurate, and decision-useful balance-sheet and cash-flow reporting that is aligned with operating plans and the P&L.
Demonstrate measurable improvements in planning-cycle efficiency, reporting speed, forecast quality, or business-partner responsiveness through AI-enabled workflows.
5+ years of experience across FP&A, Accounting, Finance Operations, consulting, or related roles, with significant experience leading transformation initiatives.
Demonstrated experience serving as a finance business partner to senior executives and translating complex financial information into clear business recommendations.
Strong experience leading budgeting, forecasting, financial modeling, and variance analysis in a complex or rapidly growing organization.
Demonstrate ability to use AI and automation tools thoughtfully to improve financial analysis, workflows, and decision support while maintaining appropriate human review and validation.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Professional Development