Job description

This is a hybrid role at our Austin, TX HQ in South Austin near Dripping Springs. About the Job Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming. As our Salesforce Administrator, you’ll own the day-to-day of our Salesforce platform: user setup, data quality, reports and dashboards, automation, and the projects that make our internal teams faster and smarter. You’ll report to our Senior Director, MIS, with technical mentorship from our Salesforce Product Manager. This is a hands-on role for someone who wants to own the platform, not just tickets - and grow into bigger automation, integration, and AI-driven work as you go. As the Salesforce Administrator, you will: Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolution Keep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automation Own projects end to end - configuration, testing, documentation, deployment Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools About the Role Essential functions (not exhaustive, may be supplemented): Serve as primary point of contact for Salesforce service desk requests Administer Salesforce - user setup, profiles, permission sets, roles, groups, licenses Maintain data quality through imports, updates, dedup, and hygiene processes Build and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts) Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiatives Support onboarding, offboarding, and end-user training  Monitor integrations with connected systems (e.g., NetSuite) and test releases and upgrades Support, test, and maintain AI-driven automations and integrations Document processes, configurations, and solutions in the team knowledge base Follow and help enforce security, access, and change-management policies Take on progressively more complex admin, automation, and integration work as you grow About You Bachelor's degree in Information Systems, Business Administration, or equivalent experience 2+ years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role? Apply anyway Hands-on with declarative config and automation - flows, validation rules, page layouts, approval processes Comfortable owning data quality and building reports/dashboards independently Experience with tools like Adobe Sign, ChurnZero, Zapier, or n8n a plus Comfortable using AI tools (Claude, ChatGPT) day-to-day, with interest in applying AI to automate admin work Jira or similar project management experience Strong documentation and QA habits Salesforce Certified Administrator preferred, or working toward it NetSuite or similar ERP exposure, plus general IT literacy (macOS, Microsoft 365, identity/access), a plus Self-starter, sharp communicator, comfortable prioritizing multiple requests in a fast-paced, highgrowth environment Available for flexible hours and occasional on-call support ABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com . We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country. ABOUT OUR ATX HQ If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 15,000 sq. ft. of open work area, offices, and huddle rooms Snacks galore and a private chef serving up lunch Tuesday through Thursday every week A state-of-the-art fitness center (with outfitted locker rooms) Physical therapist onsite regularly Indoor and outdoor casual collaboration spots Pet-friendly office environment A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

Requirements

Must-haves

This is a hybrid role at our Austin, TX HQ in South Austin near Dripping Springs.
Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming.
Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolution
Keep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automation
Own projects end to end - configuration, testing, documentation, deployment
Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools
Essential functions (not exhaustive, may be supplemented):
Serve as primary point of contact for Salesforce service desk requests
Administer Salesforce - user setup, profiles, permission sets, roles, groups, licenses
Maintain data quality through imports, updates, dedup, and hygiene processes
Build and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts)
Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiatives
Support onboarding, offboarding, and end-user training  Monitor integrations with connected systems (e.g., NetSuite) and test releases and upgrades
Support, test, and maintain AI-driven automations and integrations
Document processes, configurations, and solutions in the team knowledge base
Follow and help enforce security, access, and change-management policies
Take on progressively more complex admin, automation, and integration work as you grow
Bachelor's degree in Information Systems, Business Administration, or equivalent experience
2+ years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role? Apply anyway
Hands-on with declarative config and automation - flows, validation rules, page layouts, approval processes
Comfortable owning data quality and building reports/dashboards independently

Nice-to-haves

Experience with tools like Adobe Sign, ChurnZero, Zapier, or n8n a plus
Salesforce Certified Administrator preferred, or working toward it
NetSuite or similar ERP exposure, plus general IT literacy (macOS, Microsoft 365, identity/access), a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: greenhouse
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