Job description

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: Customers are King! Each and every day the Customer Success team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development, and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform. PitchBook’s Sales Engineer provides support to our Sales and Customer Success teams as well as our clients related to our API and data feed solutions. Our Sales Engineer can easily navigate the technical aspects of our API and data feed products and effectively communicate how these products work to our clients or prospects. This role also provides ongoing technical support to clients related to our API and data feed products. Primary Job Responsibilities: Serve as the technical expert for clients and prospects across PitchBook's Direct Data products - API, data feeds, and MCP server - from pre-sales evaluation through post-implementation support, including building and delivering technical demonstrations and proofs-of-concept that show PitchBook data working inside a client's own environment Advise clients and prospects on integrating PitchBook data into AI workflows, including our Model Context Protocol (MCP) server, AI agents, and LLM-based applications Partner with PitchBook's Commercial team to determine and implement technical solutions for clients and prospects Partner with remote development teams to build client solutions across PitchBook's Direct Data products Manage a queue of client and prospect requests for technical support, sample data, and product feedback Work collaboratively with Product and Data Operations teams to share client feedback and insights, driving product enhancements that align with user needs, and industry best practices Build and maintain strong client relationships to foster trust, identify upsell and cross-sell opportunities, and ensure overall client satisfaction Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Basic Qualifications: Bachelor's degree 3+ years of experience in sales/solutions engineering, customer success, or technical sales Must be authorized to work in the United States without the need for visa sponsorship now or in the future Preferred Qualifications: Depth in at least two of the following: financial markets knowledge, technical skills, or sales/customer success expertise - enough to work credibly with enterprise clients such as major investment banks, Big 4 consulting firms, and Fortune 500 companies Familiarity with REST APIs, structured data formats, basic SQL, and scripting a plus Ability to manage multiple stakeholders and work in cross-functional teams, demonstrating strong project management, and organizational skills Experience using CRM tools (e.g., Salesforce) and familiarity with the sales pipeline Proficiency with the Microsoft Office suite and project management and collaboration tools (e.g., Jira, Confluence), with a demonstrated ability to quickly learn new software and systems Strong desire and ability to learn more about the private equity, venture capital, private credit, and M&A marketplaces and understand how each of our diverse client types engages with our product and data Working familiarity with AI tools and emerging integration standards such as the Model Context Protocol (MCP) preferred, and the ability to explain their practical application to technical and non-technical audiences Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $110,000-$110,000 Annual on target variable commission of fully ramped representative meeting expectations: $30,500 PitchBook currently has no cap on commission and commission is determined by individual performance Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-AD2 #LI-Onsite

Requirements

Must-haves

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role:
Advise clients and prospects on integrating PitchBook data into AI workflows, including our Model Context Protocol (MCP) server, AI agents, and LLM-based applications
Partner with PitchBook's Commercial team to determine and implement technical solutions for clients and prospects
Partner with remote development teams to build client solutions across PitchBook's Direct Data products
Manage a queue of client and prospect requests for technical support, sample data, and product feedback
Work collaboratively with Product and Data Operations teams to share client feedback and insights, driving product enhancements that align with user needs, and industry best practices
Build and maintain strong client relationships to foster trust, identify upsell and cross-sell opportunities, and ensure overall client satisfaction
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested
Bachelor's degree
3+ years of experience in sales/solutions engineering, customer success, or technical sales
Must be authorized to work in the United States without the need for visa sponsorship now or in the future
Physical Health
Additional medical wellness incentives
Emotional Health
Paid sabbatical program after four years
Annual educational stipend

Nice-to-haves

Familiarity with REST APIs, structured data formats, basic SQL, and scripting a plus
Ability to manage multiple stakeholders and work in cross-functional teams, demonstrating strong project management, and organizational skills
Experience using CRM tools (e.g., Salesforce) and familiarity with the sales pipeline
Proficiency with the Microsoft Office suite and project management and collaboration tools (e.g., Jira, Confluence), with a demonstrated ability to quickly learn new software and systems
Strong desire and ability to learn more about the private equity, venture capital, private credit, and M&A marketplaces and understand how each of our diverse client types engages with our product and data
Working familiarity with AI tools and emerging integration standards such as the Model Context Protocol (MCP) preferred, and the ability to explain their practical application to technical and non-technical audiences
Employee referral bonus program

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

apiaillmrestsqljira

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Vision

401k

Wellness