Executive Communications Director, Chief Product & Technology Officer at Twilio

Job description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Executive Communications Director, Chief Product & Technology Officer. About the job Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio’s Chief Product & Technology Officer In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and leadership in the industry. You will also selectively support the R&D organization and leadership team on various initiatives to share Twilio’s innovation story, both internally and externally. This role sits within Twilio’s corporate communications team, responsible for shaping and delivering Twilio’s story across investors, press, customers, industry analysts, and employees. You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio’s R&D organization and beyond. Responsibilities In this role, you’ll: Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio’s innovation story. Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media. Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R&D leaders Propose opportunities and concepts for thought leadership to elevate Twilio’s R&D leadership’s visibility in the market Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings Drive communications for ongoing change management initiatives within the R&D function Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture. Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role 5+ years in the tech industry Desired: Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs Strong executive presence and ability to advise on communications strategy to all levels of the organization Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams Excellent project management skills Strong business acumen with exemplary editing and writing skills Experience in external-facing thought leadership (blogs, event keynotes, social media) Proficiency in creating slide desks for large audience presentations Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders. Location This role will be remote and based in the West Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. Based in the San Francisco Bay area, California: $201,280 - $251,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Requirements

Must-haves

Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio’s innovation story.
Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media.
Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R&D leaders
Propose opportunities and concepts for thought leadership to elevate Twilio’s R&D leadership’s visibility in the market
Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings
Drive communications for ongoing change management initiatives within the R&D function
Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture.
Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.
10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role
5+ years in the tech industry

Nice-to-haves

Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs
Strong executive presence and ability to advise on communications strategy to all levels of the organization
Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams
Excellent project management skills
Strong business acumen with exemplary editing and writing skills
Experience in external-facing thought leadership (blogs, event keynotes, social media) Proficiency in creating slide desks for large audience presentations
Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences
Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

Application prep

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Benefits

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401(K)

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Parental Leave

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