Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Position Summary The Global Freight Forwarding (GFF) Enterprise International Account Manager is responsible for managing, retaining, and growing a portfolio of strategic multinational customers within UPS Global Freight Forwarding. This role serves as the primary commercial relationship owner for assigned enterprise accounts, driving customer satisfaction, revenue growth, profitability, and long-term strategic alignment across international air freight, North American Air Freight, ocean, and customs brokerage. The Enterprise International Account Manager acts as the voice of the customer internally while leveraging UPS's global network, products, and capabilities to develop tailored logistics solutions that create value for customers and UPS. The position requires strong consultative selling skills, executive relationship management, cross-functional leadership, and a deep understanding of international trade and transportation. Key Responsibilities Customer Relationship Management • Serve as the primary commercial contact for assigned enterprise global freight forwarding customers. • Develop and maintain relationships with customer stakeholders, including logistics, procurement, supply chain, transportation, and executive leadership teams. • Conduct regular business reviews to assess performance, identify opportunities, and strengthen customer partnerships. • Understand customer business objectives, supply chain challenges, and strategic priorities. Revenue Growth & Account Development • Execute account growth strategies designed to increase revenue, profitability, and share of wallet. • Identify and pursue opportunities across the GFF portfolio of services. • Lead account planning and pipeline development activities. • Drive retention and expansion efforts within existing customer organizations. Strategic Account Leadership • Develop and maintain comprehensive account plans for assigned enterprise customers. • Coordinate cross-functional teams to support customer objectives and solution implementation. • Lead customer strategy discussions, opportunity reviews, and growth initiatives. • Monitor market conditions, trade developments, and competitive activity impacting customer supply chains. Executive & Cross-Functional Collaboration • Partner with Product, Pricing, Operations, Customs Brokerage, Trade Management, Finance, and Implementation teams. • Collaborate with regional and global stakeholders to support multinational customer requirements. • Present account strategies and business reviews to internal leadership teams. • Advocate for customer needs while maintaining alignment with business objectives. Knowledge & Skills • Strategic account management • Enterprise sales and relationship development • Consultative selling and solution design • International logistics and transportation knowledge • Financial and commercial acumen • Executive presentation and communication skills • Negotiation and contract management • Data analysis and KPI management • Cross-functional leadership • Knowledge of global trade regulations and customs requirements • Experience with CRM platforms (Salesforce or equivalent) • Experience leading multinational customer engagements • Understanding of freight forwarding pricing and procurement processes Qualifications Experience • 5-10+ years of logistics, freight forwarding, supply chain, transportation, or enterprise sales experience. • Proven success managing large strategic or multinational customer accounts. • Experience with global air freight, ocean freight, customs brokerage, or supply chain solutions. • Demonstrated success growing revenue within complex enterprise accounts. Education • Bachelor's degree in Business, Supply Chain, Logistics, International Business, Marketing, or related field preferred. • Equivalent combination of education and experience may be considered. Compensation & Benefits Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $100,320/year to $199,980/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Requirements

Must-haves

Before you apply to a job, select your language preference from the options available at the top right of this page.
Customer Relationship Management
Serve as the primary commercial contact for assigned enterprise global freight forwarding customers.
Develop and maintain relationships with customer stakeholders, including logistics, procurement, supply chain, transportation, and executive leadership teams.
Conduct regular business reviews to assess performance, identify opportunities, and strengthen customer partnerships.
Understand customer business objectives, supply chain challenges, and strategic priorities.
Revenue Growth & Account Development
Execute account growth strategies designed to increase revenue, profitability, and share of wallet.
Identify and pursue opportunities across the GFF portfolio of services.
Lead account planning and pipeline development activities.
Drive retention and expansion efforts within existing customer organizations.
Strategic Account Leadership
Develop and maintain comprehensive account plans for assigned enterprise customers.
Coordinate cross-functional teams to support customer objectives and solution implementation.
Lead customer strategy discussions, opportunity reviews, and growth initiatives.
Monitor market conditions, trade developments, and competitive activity impacting customer supply chains.
Executive & Cross-Functional Collaboration
Partner with Product, Pricing, Operations, Customs Brokerage, Trade Management, Finance, and Implementation teams.
Collaborate with regional and global stakeholders to support multinational customer requirements.
Present account strategies and business reviews to internal leadership teams.
Advocate for customer needs while maintaining alignment with business objectives.
Knowledge & Skills
Strategic account management

Nice-to-haves

Bachelor's degree in Business, Supply Chain, Logistics, International Business, Marketing, or related field preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)