Healthcare CX Account Executive at Zoom

Job description

We are seeking a highly experienced CX Account Executive with specialized experience in Contact Center and Agentic AI sales to the Healthcare vertical. This strategic sales role will focus on identifying and capturing greenfield opportunities, driving transformative customer experience (CX) outcomes through consultative solution selling. The ideal candidate will target and penetrate organizations with 250 contact center agents, building a robust pipeline of net-new business while delivering significant revenue growth. Key Responsibilities: Prospecting into select greenfield accounts by targeting key lines of business and decision-making personas Execute disciplined sales process, including value selling and MEDDPICC Drive a high level of discipline around pipeline management and forecasting Develop and present comprehensive ROI-focused solutions that address specific customer pain points and business objectives Partner with cross-functional teams to ensure seamless solution delivery and customer success Deliver executive-level presentations on value proposition and business impact Required Qualifications: Experience (8 yrs) Contact Center and Agentic AI sales to net new prospects in Healthcare vertical History of successfully identifying and closing new business opportunities Deep understanding of contact center technologies and market dynamics Expertise in value-based selling methodologies and outcome-driven sales approaches Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo Experience in Account-Based Marketing (ABM) strategies and enterprise prospecting Ability to combine excellent communication skills and proven strategic thinking capabilities Salary Range or On Target Earnings: $174,500.00 - $389,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 10/31/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. #LI-Remote

Requirements

Must-haves

Prospecting into select greenfield accounts by targeting key lines of business and decision-making personas
Execute disciplined sales process, including value selling and MEDDPICC
Drive a high level of discipline around pipeline management and forecasting
Develop and present comprehensive ROI-focused solutions that address specific customer pain points and business objectives
Partner with cross-functional teams to ensure seamless solution delivery and customer success
Deliver executive-level presentations on value proposition and business impact
Experience (8 yrs) Contact Center and Agentic AI sales to net new prospects in Healthcare vertical
History of successfully identifying and closing new business opportunities
Deep understanding of contact center technologies and market dynamics
Expertise in value-based selling methodologies and outcome-driven sales approaches
Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo
Experience in Account-Based Marketing (ABM) strategies and enterprise prospecting
Ability to combine excellent communication skills and proven strategic thinking capabilities
$174,500.00 - $389,400.00
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Nice-to-haves

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long