Job description

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Job role: Infrastructure Consultant 2 Required skills and experience ⦁ Strong ServiceNow Reporting & Analytics: Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts. ⦁ Power BI Development: Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources. ⦁ Data Analytics & KPI Reporting: Create data models, KPIs, measures, scorecards, and visualizations. ⦁ Provide insights into operational performance, compliance, service health, and engineering effectiveness. ⦁ Automation Development: Identify opportunities for automation using APIs, scripting, workflows, and reporting tools. ⦁ Automated Reporting Solutions: Automate recurring reports, data collection, validation, distribution, and notifications. ⦁ Power Automate / PowerShell / Python: Experience developing automated reporting and workflow solutions. ⦁ ServiceNow Experience: Strong understanding of ServiceNow platform and reporting capabilities. ⦁ Troubleshooting Skills: Strong root cause analysis and problem-solving approach. Preferred skills ⦁ Omnissa Workspace ONE administration and support. ⦁ Microsoft Intune device management experience. ⦁ Apple macOS Support: Medium-level troubleshooting and engineering experience. ⦁ System Monitoring & Compliance: Monitor endpoint performance, compliance, logs, and alerts. ⦁ Incident Management: Analyze logs and collaborate with engineering teams to resolve issues. ⦁ Security & Policy Enforcement: Work with security teams to ensure endpoint protection and compliance. Change Management ⦁ Experience with change management processes, tools, and implementations. Qualifications and work authorization • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Locations: Hartford, CT; Raleigh, NC; Richardson, TX; Tempe, AZ Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: • Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Must-haves

Job role: Infrastructure Consultant 2
Required skills and experience
Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts.
⦁ Power BI Development: Design and build Power BI dashboards and executive-level reports using ServiceNow and enterprise data sources.
Create data models, KPIs, measures, scorecards, and visualizations.
⦁ Provide insights into operational performance, compliance, service health, and engineering effectiveness.
Identify opportunities for automation using APIs, scripting, workflows, and reporting tools.
Automate recurring reports, data collection, validation, distribution, and notifications.
Experience developing automated reporting and workflow solutions.
Strong understanding of ServiceNow platform and reporting capabilities.
Strong root cause analysis and problem-solving approach.
Medium-level troubleshooting and engineering experience.
Monitor endpoint performance, compliance, logs, and alerts.
Analyze logs and collaborate with engineering teams to resolve issues.
Work with security teams to ensure endpoint protection and compliance.
Change Management
⦁ Experience with change management processes, tools, and implementations.
Qualifications and work authorization
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Locations: Hartford, CT; Raleigh, NC; Richardson, TX; Tempe, AZ

Nice-to-haves

⦁ Omnissa Workspace ONE administration and support.
⦁ Microsoft Intune device management experience.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aipythonagile

Platform: infosys
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off