Job description

Securitas is seeking a motivated and dependable Security Account Manager to oversee daily security operations at a manufacturing facility in Norwood, MA. This role is ideal for a hands-on leader who can manage site operations, support and develop a team of security officers, maintain strong client relationships, and ensure security standards are consistently met. The Account Manager will oversee a security program totaling 208 hours per week, with a focus on staffing, operational performance, client satisfaction, and delivering professional security services in a manufacturing environment. Location: Norwood, MA Pay Rate: $26.50 per hour Schedule: Monday–Friday, 8:00 AM–4:00 PM Key Responsibilities: • Oversee daily security operations to ensure compliance with site procedures, post orders, and client expectations. • Supervise, coach, and support security officers while promoting accountability and professionalism. • Manage scheduling, staffing coverage, attendance, and timekeeping to ensure operational needs are met. • Build and maintain strong relationships with the client through consistent communication and responsive service. • Conduct site inspections and quality assurance checks to maintain service standards. • Oversee access control, visitor management, and facility security procedures. • Ensure incidents and security concerns are properly documented, reported, and addressed. • Coordinate officer training and ensure team members understand site-specific procedures and emergency protocols. • Identify and resolve operational challenges while communicating staffing or performance concerns to leadership. • Maintain compliance with company policies, client requirements, and applicable security regulations. Qualifications • Previous security experience required; supervisory or account management experience preferred. • Strong leadership, communication, and organizational skills. • Ability to manage staffing needs, coordinate schedules, and hold team members accountable. • Professional demeanor with the ability to build positive relationships with clients and employees. • Strong problem-solving skills and the ability to manage competing priorities. • Basic computer proficiency, including scheduling, reporting, and administrative tasks. • Experience in a manufacturing or industrial environment is a plus. What We Offer • Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP) • 401k with Employer Matching • Paid Life Insurance • Paid Time Off • Paid Uniforms • Specialized Programs for Continued Education • Employee Assistance Programs (EAP) • Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.) #NorthernNE As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Requirements

Must-haves

Location: Norwood, MA
Pay Rate: $26.50 per hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Oversee daily security operations to ensure compliance with site procedures, post orders, and client expectations.
Supervise, coach, and support security officers while promoting accountability and professionalism.
Manage scheduling, staffing coverage, attendance, and timekeeping to ensure operational needs are met.
Build and maintain strong relationships with the client through consistent communication and responsive service.
Conduct site inspections and quality assurance checks to maintain service standards.
Oversee access control, visitor management, and facility security procedures.
Ensure incidents and security concerns are properly documented, reported, and addressed.
Coordinate officer training and ensure team members understand site-specific procedures and emergency protocols.
Identify and resolve operational challenges while communicating staffing or performance concerns to leadership.
Maintain compliance with company policies, client requirements, and applicable security regulations.
Strong leadership, communication, and organizational skills.
Ability to manage staffing needs, coordinate schedules, and hold team members accountable.
Professional demeanor with the ability to build positive relationships with clients and employees.
Strong problem-solving skills and the ability to manage competing priorities.
Basic computer proficiency, including scheduling, reporting, and administrative tasks.

Nice-to-haves

Previous security experience required; supervisory or account management experience preferred.
Experience in a manufacturing or industrial environment is a plus.

Application prep

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Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off