Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role As a Principal Product Manager on Lumen’s Outbound Product team, you will lead complex programs that turn product and business priorities into execution and measurable outcomes. This role is focused on bringing structure and accountability to strategic initiatives that span Product, Engineering, Sales, Marketing, Operations, Finance, and other teams. You will take broad objectives, define the work required to achieve them, establish ownership and measures of success, and drive execution across the organization. You will work closely with product and business leaders to identify dependencies, resolve barriers, manage risk, and keep teams aligned around the outcomes we are trying to achieve. This is a senior individual contributor role that requires strong program leadership, business judgment, analytical thinking, and the ability to influence across organizations without direct authority. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities • Lead complex, cross-functional programs tied to key product, customer, and business priorities. • Turn broad objectives into clear programs with defined outcomes, workstreams, milestones, owners, dependencies, and measures of success. • Establish the structure, governance, and operating rhythm needed to drive execution across Product, Engineering, Sales, Marketing, Operations, Finance, and partner teams. • Identify risks, gaps, competing priorities, and decisions early, drive them to resolution, and provide leadership with clear visibility into where support is needed. • Lead programs supporting product launches, commercialization, customer adoption, migrations, strategic partnerships, and other key product initiatives. • Partner with Product leaders to connect product and roadmap priorities to the work required across the business, while bringing program, customer, and field insights back into decisions. • Use customer, product, operational, and financial data to establish baselines, measure progress, identify opportunities, and support decisions.Build repeatable approaches that improve how complex product and commercialization programs are executed across the organization. What We Look For in a Candidate • Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent experience. • 10+ years of experience in program management, product management, product operations, technology leadership, or related roles. • Proven experience leading large, complex programs across multiple teams, workstreams, and organizations. • Demonstrated ability to take broad or ambiguous business objectives, establish the program structure, ownership, governance, and measures of success, and drive execution. • Strong analytical and business skills, with experience using data to prioritize work, measure progress, and support decisions. • Strong communication and influencing skills, with experience managing risks, dependencies, and competing priorities while driving alignment with senior and executive stakeholders. • Strong understanding of enterprise networking and routing concepts, with the technical fluency to lead programs involving network connectivity and effectively engage Product and Engineering teams. Preferred Qualifications • PMP, PMI-ACP, SAFe Agilist, or equivalent program leadership experience. • Experience leading programs tied to product commercialization, customer adoption, migrations, transformation, or strategic partnerships. • Experience with cloud, AI, networking, digital infrastructure, telecommunications, or enterprise technology. • Experience working with technology partners and analytics platforms such as Databricks, Palantir, or comparable environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 343661 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: jobs.lumen.com Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requirements

Must-haves

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
As a Principal Product Manager on Lumen’s Outbound Product team, you will lead complex programs that turn product and business priorities into execution and measurable outcomes.
This is a remote opportunity open to candidates located anywhere in the U.S.
The Main Responsibilities
Lead complex, cross-functional programs tied to key product, customer, and business priorities.
Turn broad objectives into clear programs with defined outcomes, workstreams, milestones, owners, dependencies, and measures of success.
Establish the structure, governance, and operating rhythm needed to drive execution across Product, Engineering, Sales, Marketing, Operations, Finance, and partner teams.
Identify risks, gaps, competing priorities, and decisions early, drive them to resolution, and provide leadership with clear visibility into where support is needed.
Lead programs supporting product launches, commercialization, customer adoption, migrations, strategic partnerships, and other key product initiatives.
Partner with Product leaders to connect product and roadmap priorities to the work required across the business, while bringing program, customer, and field insights back into decisions.
What We Look For in a Candidate
Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent experience.
10+ years of experience in program management, product management, product operations, technology leadership, or related roles.
Proven experience leading large, complex programs across multiple teams, workstreams, and organizations.
Demonstrated ability to take broad or ambiguous business objectives, establish the program structure, ownership, governance, and measures of success, and drive execution.
Strong analytical and business skills, with experience using data to prioritize work, measure progress, and support decisions.
Strong communication and influencing skills, with experience managing risks, dependencies, and competing priorities while driving alignment with senior and executive stakeholders.
Strong understanding of enterprise networking and routing concepts, with the technical fluency to lead programs involving network connectivity and effectively engage Product and Engineering teams.

Nice-to-haves

PMP, PMI-ACP, SAFe Agilist, or equivalent program leadership experience.
Experience leading programs tied to product commercialization, customer adoption, migrations, transformation, or strategic partnerships.
Experience with cloud, AI, networking, digital infrastructure, telecommunications, or enterprise technology.
Experience working with technology partners and analytics platforms such as Databricks, Palantir, or comparable environments.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium