Sr UX Designer at HealthEquity

Job description

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.   Come be part of remarkable. Sr. UX Designer – Marketplace Experience We’re looking for an experienced Senior UX Designer to join our Experience Design team and help build and expand our Marketplace experience. This role focuses on creating intuitive, trustworthy, and engaging commerce experiences that help members discover, evaluate, purchase, and manage healthcare products and services. The ideal candidate combines strong human-centered design skills with experience designing marketplace or e-commerce products and is comfortable using research, analytics, and AI-assisted tools to improve customer outcomes. Success in this role is measured by improving customer understanding, trust, engagement, conversion, and long-term business outcomes through data-informed, human-centered design. What you’ll be doing • Design end-to-end marketplace and commerce experiences across mobile and web, including product discovery, search, comparison, checkout, onboarding, and post-purchase journeys. • Translate business strategy into intuitive interaction models, user flows, wireframes, prototypes, and high-fidelity designs. • Partner closely with Product, Engineering, Research, Content Design, Analytics, and business stakeholders to deliver exceptional customer experiences that drive both member value and business outcomes. • Use customer research, analytics, and experimentation to identify friction and improve acquisition, conversion, engagement, retention, and customer satisfaction. • Design scalable UX patterns that support merchandising, personalization, product recommendations, promotions, partner offerings, and lifecycle experiences. • Design experiences that simplify complex healthcare and financial decisions while building trust, transparency, and confidence throughout the customer journey. • Advocate for accessibility, usability, and experience quality from discovery through implementation. • Leverage AI-enabled tools to accelerate ideation, prototyping, documentation, and design exploration while maintaining a human-centered approach. • Collaborate with engineering to ensure design intent is preserved through implementation and continuously improve experiences using customer feedback and product analytics. What you will need to be successful • 6 to 8+ years of proven experience designing customer-facing digital products, collaborating cross-functionally with product managers and engineers to deliver impactful solutions. • Strong foundation in human-centered design with experience creating intuitive mobile-first applications. • Experience designing marketplace, e-commerce, telehealth, affiliate marketing, or other consumer-facing digital experiences is strongly preferred. • Ability to translate complex product requirements into clear interaction models, user flows, and scalable UI solutions. • Detail-oriented with high standards for visual design, interaction quality, and consistency across products. • Skilled in user research and insight synthesis, leveraging both traditional methods and AI-assisted tools to accelerate analysis and inform design decisions. • Experience using product analytics, customer insights, and experimentation to optimize user journeys and improve business outcomes. • Clear communicator who can present design rationale and user insights effectively to stakeholders and leadership. • Accessibility advocate with experience designing inclusive products that align with WCAG standards. • Facilitator of collaborative workshops and discovery sessions that drive alignment and innovation. • Strong organizational skills with the ability to manage priorities, move quickly, and deliver high-quality work in fast-paced product environments. • Curious about emerging technologies and how AI is transforming product design, actively incorporating new tools and approaches into the design process. We're particularly interested in candidates who have helped build and scale marketplace, commerce, telehealth, or partner ecosystems where design decisions directly influenced customer engagement, conversion, and business growth. $104,500.00 To $136,000.00 / year The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: • Medical, d ental, and v ision • HSA contribution and match • Dependent c are FSA match • Uncapped p aid t ime o ff • Paid p arental l eave • 401(k) match • Personal and healthcare financial literacy programs • Ongoing e ducation & t uition a ssistance • Gym and f itness r eimbursement • Wellness p rogram incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead , HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth . Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page . HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. HealthEquity uses Pindrop Pulse during certain interviews to support identity verification, interview security, and fraud prevention. By scheduling and participating in an interview where Pindrop Pulse is enabled, you acknowledge that Pindrop's technology may analyze information such as voice, video, device, network, and location-related signals to identify potential impersonation, deepfake activity, and other security risks. This information may be reviewed by HealthEquity's Talent Acquisition and Security teams to support a secure hiring process. All alerts and risk indicators are reviewed by trained personnel, and HealthEquity does not make hiring decisions based solely on automated analysis. We take privacy seriously. You have the option to opt out of Pindrop analysis. If you wish to opt out, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you before the interview, we will assume that you consent to HealthEquity's use of Pindrop Pulse for security verification purposes during the hiring process. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy .

Requirements

Must-haves

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.   Come be part of remarkable.
Sr. UX Designer – Marketplace Experience
Success in this role is measured by improving customer understanding, trust, engagement, conversion, and long-term business outcomes through data-informed, human-centered design.
What you’ll be doing
Design end-to-end marketplace and commerce experiences across mobile and web, including product discovery, search, comparison, checkout, onboarding, and post-purchase journeys.
Translate business strategy into intuitive interaction models, user flows, wireframes, prototypes, and high-fidelity designs.
Partner closely with Product, Engineering, Research, Content Design, Analytics, and business stakeholders to deliver exceptional customer experiences that drive both member value and business outcomes.
Use customer research, analytics, and experimentation to identify friction and improve acquisition, conversion, engagement, retention, and customer satisfaction.
Design scalable UX patterns that support merchandising, personalization, product recommendations, promotions, partner offerings, and lifecycle experiences.
Design experiences that simplify complex healthcare and financial decisions while building trust, transparency, and confidence throughout the customer journey.
Advocate for accessibility, usability, and experience quality from discovery through implementation.
Leverage AI-enabled tools to accelerate ideation, prototyping, documentation, and design exploration while maintaining a human-centered approach.
Collaborate with engineering to ensure design intent is preserved through implementation and continuously improve experiences using customer feedback and product analytics.
What you will need to be successful
6 to 8+ years of proven experience designing customer-facing digital products, collaborating cross-functionally with product managers and engineers to deliver impactful solutions.
Strong foundation in human-centered design with experience creating intuitive mobile-first applications.
Ability to translate complex product requirements into clear interaction models, user flows, and scalable UI solutions.
Detail-oriented with high standards for visual design, interaction quality, and consistency across products.
Skilled in user research and insight synthesis, leveraging both traditional methods and AI-assisted tools to accelerate analysis and inform design decisions.
Experience using product analytics, customer insights, and experimentation to optimize user journeys and improve business outcomes.
Clear communicator who can present design rationale and user insights effectively to stakeholders and leadership.
Accessibility advocate with experience designing inclusive products that align with WCAG standards.
Facilitator of collaborative workshops and discovery sessions that drive alignment and innovation.

Nice-to-haves

Experience designing marketplace, e-commerce, telehealth, affiliate marketing, or other consumer-facing digital experiences is strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Vision

401(K)

Wellness