Job description

Location Designation: Hybrid - 3 days per week Role Overview We are building a small, senior AI engineering team responsible for creating New York Life's enterprise AI platform—and the first generation of agentic AI solutions that run on it. Unlike traditional engineering roles, this position spans both platform and product development. One sprint you may be enhancing AI lifecycle services, memory architectures, or control-plane capabilities; the next, you'll be delivering an end-to-end agentic solution that transforms an insurance business workflow. You'll work across the full AI engineering stack—from cloud infrastructure, AI platform services, and developer tooling to multi-agent orchestration, enterprise knowledge systems, retrieval, governance, and production operations. This is an opportunity to help define how enterprise AI is built, deployed, governed, and operated within a highly regulated organization. Our platform is built on Google Cloud and designed to leverage cloud-native services while remaining portable through open standards and reusable engineering patterns. Success in this role requires strong software engineering fundamentals, practical AI expertise, and a passion for building production-quality systems that create measurable business value. Our Engineering Principles Our team is intentionally small, senior, and highly technical. Regardless of title, every engineer is expected to build AI systems—and build with AI. • Build agents that power the platform. Develop platform capabilities as intelligent agents—not just traditional services. Examples include lifecycle management agents that register, version, monitor, govern, and retire AI assets across the enterprise. • Build cloud agents that plan and implement. Create agents that translate business needs into implementation plans, orchestrate the required skills and tooling, and execute work with human oversight at appropriate checkpoints. • Build end-to-end multi-agent solutions. Design systems where specialized agents collaborate to architect solutions, provision infrastructure, generate code, validate through testing agents, deploy applications, perform post-deployment verification, and maintain operational traceability. • Build with AI-assisted engineering tools. Be fluent with modern AI development tools such as Cursor, Claude Code, GitHub Copilot, Windsurf, or equivalent technologies. AI-assisted software development is a core engineering competency and will be evaluated throughout the interview process. What You'll Do: • Design, build, and enhance the enterprise AI platform, including model and agent lifecycle management, AI control-plane services, developer tooling, runtime orchestration, memory services, workflow management, and governance capabilities. • Build production-ready agentic AI solutions that solve complex business problems using multi-agent architectures, structured planning, tool integration, retrieval, memory, and human-in-the-loop workflows. • Design and implement enterprise knowledge systems using retrieval-augmented generation (RAG), knowledge graphs, semantic search, embeddings, and modern information retrieval techniques to improve agent performance and reasoning. • Develop secure, cloud-native AI infrastructure using Google Cloud Platform, Kubernetes, Infrastructure as Code, CI/CD, observability, and enterprise identity and access management while maintaining portability through open standards. • Implement MLOps and LLMOps capabilities, including model deployment, evaluation, observability, monitoring, cost optimization, runtime governance, testing, and safe release practices for production AI systems. • Partner with security, architecture, legal, and risk teams to embed responsible AI, governance, security, and compliance into platform capabilities and enterprise AI solutions. • Build platform capabilities as intelligent agents wherever appropriate, enabling the platform to automate lifecycle management, planning, governance, and operational workflows. • Leverage AI-assisted engineering throughout the software development lifecycle to accelerate delivery while maintaining high standards for quality, security, and reliability. What You'll Bring: Required Skills • Strong software engineering experience with Python and experience in one or more additional languages such as TypeScript or Java. • Experience designing and building production AI platforms, enterprise software platforms, or cloud-native distributed systems. • Hands-on experience with modern generative AI technologies, including LLMs, multi-agent orchestration, retrieval-augmented generation (RAG), memory architectures, tool integration, and evaluation frameworks. • Experience with AI platform engineering, including model lifecycle management, agent runtimes, observability, developer tooling, and enterprise integration patterns. • Strong cloud engineering experience, preferably with Google Cloud Platform, including managed AI services, Kubernetes, networking, identity, containers, CI/CD, and Infrastructure as Code. • Experience implementing MLOps and LLMOps practices, including model deployment, evaluation, monitoring, tracing, performance optimization, and production operations. • Experience using AI-assisted software development tools such as Cursor, Claude Code, GitHub Copilot, Windsurf, or similar technologies. • Strong communication and collaboration skills with the ability to work effectively across engineering, architecture, security, and business teams. • Ability to operate successfully within a regulated enterprise environment while balancing innovation with governance. Preferred Skills • Experience within financial services, insurance, healthcare, or another highly regulated industry. • Experience with Vertex AI, LangChain, Google ADK, CrewAI, AutoGen, MLflow, OpenTelemetry, GraphRAG, Ray, vLLM, or related AI platform technologies. • Knowledge of enterprise AI governance frameworks including NIST AI RMF, ISO 42001, SOC 2, HIPAA, GDPR, or emerging AI regulations. • Experience building reusable developer platforms or internal engineering frameworks adopted across multiple teams. Why This Role • Build across the full AI stack. Work on both the enterprise platform and the intelligent solutions built on top of it. • Solve meaningful business problems. Develop production agentic AI systems that transform how work is performed across New York Life. • Join a senior engineering team. Work alongside experienced engineers in a high-autonomy, high-ownership environment with minimal bureaucracy. • Shape enterprise AI. Help define the engineering standards, governance patterns, and technical foundation that will enable AI across the organization. • Build for the long term. This is a strategic platform investment focused on scalable, production-ready capabilities—not short-lived experiments. Location We are committed to attracting exceptional talent and will consider flexible work arrangements for the right candidate. Pay Transparency Salary Range: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94421

Requirements

Must-haves

Location Designation: Hybrid - 3 days per week
We are building a small, senior AI engineering team responsible for creating New York Life's enterprise AI platform—and the first generation of agentic AI solutions that run on it.
Our Engineering Principles
Our team is intentionally small, senior, and highly technical. Regardless of title, every engineer is expected to build AI systems—and build with AI.
Build production-ready agentic AI solutions that solve complex business problems using multi-agent architectures, structured planning, tool integration, retrieval, memory, and human-in-the-loop workflows.
Implement MLOps and LLMOps capabilities, including model deployment, evaluation, observability, monitoring, cost optimization, runtime governance, testing, and safe release practices for production AI systems.
Partner with security, architecture, legal, and risk teams to embed responsible AI, governance, security, and compliance into platform capabilities and enterprise AI solutions.
Build platform capabilities as intelligent agents wherever appropriate, enabling the platform to automate lifecycle management, planning, governance, and operational workflows.
Leverage AI-assisted engineering throughout the software development lifecycle to accelerate delivery while maintaining high standards for quality, security, and reliability.
Strong software engineering experience with Python and experience in one or more additional languages such as TypeScript or Java.
Experience designing and building production AI platforms, enterprise software platforms, or cloud-native distributed systems.
Hands-on experience with modern generative AI technologies, including LLMs, multi-agent orchestration, retrieval-augmented generation (RAG), memory architectures, tool integration, and evaluation frameworks.
Experience with AI platform engineering, including model lifecycle management, agent runtimes, observability, developer tooling, and enterprise integration patterns.

Nice-to-haves

Experience within financial services, insurance, healthcare, or another highly regulated industry.
Experience with Vertex AI, LangChain, Google ADK, CrewAI, AutoGen, MLflow, OpenTelemetry, GraphRAG, Ray, vLLM, or related AI platform technologies.
Knowledge of enterprise AI governance frameworks including NIST AI RMF, ISO 42001, SOC 2, HIPAA, GDPR, or emerging AI regulations.
Experience building reusable developer platforms or internal engineering frameworks adopted across multiple teams.
Why This Role
Build across the full AI stack. Work on both the enterprise platform and the intelligent solutions built on top of it.
Solve meaningful business problems. Develop production agentic AI systems that transform how work is performed across New York Life.
Join a senior engineering team. Work alongside experienced engineers in a high-autonomy, high-ownership environment with minimal bureaucracy.
Shape enterprise AI. Help define the engineering standards, governance patterns, and technical foundation that will enable AI across the organization.
Build for the long term. This is a strategic platform investment focused on scalable, production-ready capabilities—not short-lived experiments.
We are committed to attracting exceptional talent and will consider flexible work arrangements for the right candidate.

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aidesign systemskubernetesci/cdpythontypescriptjava

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