Job description

SWEP ensures efficient heat transfer where less means more. Since 1983, millions of our innovative brazed plate heat exchangers have been integrated into HVACR and industrial applications worldwide, enhancing the quality of life for billions of people. Our expertise in sustainable energy use has grown SWEP into a global company with more than 1,100 employees, five production sites and a presence in 50 countries. As part of Dover Corporation, we help redefine what is possible within the Climate & Sustainability Technologies segment. Make a difference. Visit swepgroup.com . Provide customer service, managing incoming inquiries and handle orders for customers, covering the process from received purchase order through receipt of payment. RESPONSIBILITIES • Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer including but not limited to: • Set up and maintain customer data and records, such as customer information, delivery addresses, customer part number cross references, specific customer labels, special shipping and packing instructions, special invoicing instructions • Communicate, provide and maintain information to the customer through external customer platforms/supplier portals • Identifying customer needs, resolve issues, build and nurture customer intimacy • Securing the best supply solution for the customer, negotiate improved delivery dates with production, split orders to accommodate customer demands, assess need for express transport, monitor customer stock levels in warehouses, coordinate needs with Logistics • Manage financial matters on debt collection, overdue balances and provide information to Finance about agreed settlement dates • Handle corrections on credit and debit notes to correct deviances and issue compensation for claims • Register and handle all filed claims and act as customer’s primary point of contact throughout the claim process. • Handle and coordinate periodic price revisions, from received information regarding valid Rf factor for respective account, through recalculation of price list/quote, distribution internally and update of order backlog in ERP. • Handle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customer. • Follow up stock agreement implementation, cooperate to deal with late stock. • Participate in logistics and order process improvement projects with plants and/or other regions • Provide support for general customer inquiries, such as drawing requests, KHK documentation, approvals etc. QUALIFICATIONS, EDUCATION, AND EXPERIENCE • High School Diploma. Some college or degree preferred • Experience in providing service in a business to business environment. • Strong MS Office skills SKILLS AND COMPETENCIES • Ability to work under pressure, meet deadlines and handle multiple and competing priorities. • Good team work spirit and excellent communication skills. • Service-minded, flexible and proactive with analytical and administrative skills • Determined, focused on results, and goal oriented • Ability to self-motivate and work independently Work Arrangement : Onsite We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@swep.net for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Customer Service #LI-JR1

Requirements

Must-haves

Provide customer service, managing incoming inquiries and handle orders for customers, covering the process from received purchase order through receipt of payment.
Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer including but not limited to:
Communicate, provide and maintain information to the customer through external customer platforms/supplier portals
Identifying customer needs, resolve issues, build and nurture customer intimacy
Manage financial matters on debt collection, overdue balances and provide information to Finance about agreed settlement dates
Handle corrections on credit and debit notes to correct deviances and issue compensation for claims
Register and handle all filed claims and act as customer’s primary point of contact throughout the claim process.
Handle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customer.
Follow up stock agreement implementation, cooperate to deal with late stock.
Participate in logistics and order process improvement projects with plants and/or other regions
Provide support for general customer inquiries, such as drawing requests, KHK documentation, approvals etc.
Experience in providing service in a business to business environment.
Strong MS Office skills
Ability to work under pressure, meet deadlines and handle multiple and competing priorities.
Good team work spirit and excellent communication skills.
Service-minded, flexible and proactive with analytical and administrative skills
Determined, focused on results, and goal oriented
Ability to self-motivate and work independently
Work Arrangement : Onsite
Job Function : Customer Service

Nice-to-haves

High School Diploma. Some college or degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness