Job description

Role: Onsite Maintenance Operations Manager Location: Doral, FL Community: Doral Isles Community Association Pay: $30.00 per hour Job Type: Full Time Company Summary RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: • Integrity: we always do the right thing. • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. • Selflessness: more than teamwork; we are part of something special and much larger than any of us. • Personal Relationships: we are a professional services company; people do business with people they like. • Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Community Summary Doral Isles Community Association stands as a remarkable community that embodies the essence of peaceful living combined with modern amenities. This beautifully designed neighborhood features stunning landscapes filled with lush greenery, serene lakes, and meticulously maintained walking paths. Residents appreciate the exceptional clubhouse that serves as a central hub for social gatherings and recreational activities, providing an inviting atmosphere to foster community bonds. The impressive pool area is particularly noted for its aesthetic appeal and tranquility, resembling a resort-like setting perfect for relaxation or fun family afternoons. Unique attributes such as well-planned sports facilities—including basketball courts and tennis courts—offer residents varied options for physical activity in picturesque surroundings. An undeniable highlight is the vibrant atmosphere complemented by friendly neighbors who contribute positively to this close-knit community experience. Many have lauded the accessibility of various amenities within proximity, enhancing daily convenience while maintaining a sense of escape from urban life. Additionally, safety remains paramount at Doral Isles Community Association; many residents feel secure within this environment enriched by ample green spaces where children can play freely amidst nature's beauty. Ultimately, it serves not only as a residence but also as an idyllic retreat where one can enjoy both leisure and active living alike—a truly unparalleled choice in South Florida. Role Summary The Maintenance Operations Manager plays a vital role in ensuring the upkeep, safety, and overall appearance of community properties while supporting the Maintenance Team. Responsibilities • Lead and manage maintenance and landscaping teams, including oversight of daily operations and performance • Administer vendor contracts, including procurement, coordination, and invoice approval • Conduct routine property inspections to ensure cleanliness, safety, and asset condition • Oversee risk management activities and implement mitigation measures • Serve as primary point of contact for homeowners and Board inquiries, including emergency response • Coordinate and manage emergency situations, including animal and pest control services • Maintain and oversee all Association-owned assets and amenities, including routine and deferred maintenance • Inspect completed work and ensure proper maintenance of equipment, machinery, and tools • Manage security and access systems, including gate operations, video surveillance, and communication platforms • Oversee water management systems, including irrigation, lakes, and wetlands in compliance with regulatory permits • Monitor water quality and maintain environmental standards • Prepare and submit required regulatory reports, including water use and compliance reports • Track rainfall data and maintain accurate environmental and maintenance records • Maintain documentation systems, including historical records, plans, and secure document disposal • Support community engagement by coordinating and assisting with events (setup, teardown, and participation) • Manage the relationship and meet with any association facilities maintenance committee members, or other similar committees regularly and provide feedback from the committee meetings to the general manager, board, and related association contractors • Provide administrative and front office support as needed   Disclaimer This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.   Required • Associate’s degree in a related field (e.g., Property Management, Real Estate, Facilities, Maintenance, Landscaping) or equivalent experience • 5–10 years of relevant experience, preferably in real estate, property management, or community association operations • Industry involvement/certifications preferred (e.g., CAI membership, pesticide applicator license, hazardous materials certification) • Technical expertise in landscaping, irrigation systems, pumps/fountains, small equipment operation and repair, and maintenance facility operations • Ability to read and interpret plans, drawings, and surveys • Strong leadership and team collaboration skills, with experience coordinating, directing, and coaching others • Excellent interpersonal and customer service skills with the ability to build and maintain professional relationships • Effective communication skills (written and verbal), with tact, discretion, and a high level of integrity and confidentiality • Strong critical thinking, judgment, and decision-making abilities; practical, common-sense approach to problem-solving • Highly organized and detail-oriented, with strong planning, prioritization, and follow-up skills • Ability to manage multiple tasks and adapt in a fast-paced, high-demand environment • Reliable, patient, and attentive, with strong listening skills and a positive, professional demeanor • Technologically proficient, with the ability to quickly learn and use computers, databases, and common software (e.g., Word, Excel, Google workspace)  • Valid driver's license and clean driving record required Desired • Prior experience/knowledge of cloud-based and on-site server systems (proprietary or other) including: Visitor Management System (VMS), Gate Software (DSX), Windows Server 2016, Desktop scanning and storage • Electrical and HVAC experience • Knowledge of laws regarding proprietary admittance and data collection from guests Physical Requirements • Ability to stand and walk for extended periods throughout the workday. • Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently. • Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance. • Manual dexterity to operate tools, equipment, and machinery safely. • Visual acuity to inspect equipment, read gauges, and perform detailed tasks. • Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments. • Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors). • Ability to wear and use appropriate personal protective equipment (PPE). • Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required. Position is primarily performed outdoors (approximately 85% of the time) involving common properties, lakes, wetlands, roads and amenities and home sites. Position can frequently be subjected to extended periods of extreme heat, inclement weather, dirt/dust, animals, insects and other unfavorable physical conditions. Outdoor community events participation and various meeting attendance, on-property is also required (periodically). Work is performed indoors approximately 15% of the time in an office setting. RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com . Pay and Benefits $30.00 per hour   Benefits Include • Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan • Dental Insurance • Vision Insurance • Life and Disability Insurance • HSA (Required High-Deductible Medical Plan to be eligible) • FSA account for health-related expenses • FSA account for dependent care expenses • Education Reimbursement for industry related classes • 401K match after 1 year • Employee Assistance Program (EAP) • 9 paid holidays and 2 floating holidays   EEO & Values Statement RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Must-haves

Role: Onsite Maintenance Operations Manager
Location: Doral, FL
Community: Doral Isles Community Association
Pay: $30.00 per hour
Job Type: Full Time
Company Summary
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing.
Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness: more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: we are a professional services company; people do business with people they like.
Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Nice-to-haves

Industry involvement/certifications preferred (e.g., CAI membership, pesticide applicator license, hazardous materials certification)
Prior experience/knowledge of cloud-based and on-site server systems (proprietary or other) including: Visitor Management System (VMS), Gate Software (DSX), Windows Server 2016, Desktop scanning and storage
Electrical and HVAC experience
Knowledge of laws regarding proprietary admittance and data collection from guests
Physical Requirements
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).

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Dental

Vision

401k