Support Center - Irving
We are seeking a hands-on Blue Yonder WMS Software Engineer with strong technical skills and a working understanding of distribution center operations. This role will configure, integrate, deploy, and support Blue Yonder (formerly JDA) WMS while partnering with operations and business teams to improve warehouse processes. The ideal candidate has participated in a full-cycle WMS implementation and can take ownership of complex technical issues from design through production resolution.
Major Activities
• Design and implement Blue Yonder WMS configurations, MOCA components, SQL queries, and integrations in line with approved solution architecture.
• Partner with business teams and distribution center operations to document requirements, map warehouse processes, and translate operational needs into scalable technical solutions.
• Work with the Solution Architect on process design, interface design, data mapping, and technical direction for complex changes.
• Develop technical specifications, solution blueprints, configuration standards, and support documentation.
• Support the full deployment lifecycle, including configuration, testing, defect resolution, cutover, go-live, and hypercare.
• Lead technical defect triage and root-cause analysis. Troubleshoot WMS logs, staged messages, interfaces, configuration, and production failures; serve as an escalation point for complex issues.
• Perform system health checks and tune configurations, rules, and SQL to improve throughput, reliability, and inventory accuracy.
• Partner with vendors and internal teams on automation workflows, conveyor and sorter integrations, picking systems, and warehouse devices.
• Validate solutions with business users, incorporate feedback, and deliver SOPs, training, and knowledge transfer to operations and support teams.
Other duties as assigned
Key Responsibilities
• Design and implement Blue Yonder WMS configurations, MOCA components, SQL queries, and integrations in line with approved solution architecture.
• Partner with business teams and distribution center operations to document requirements, map warehouse processes, and translate operational needs into scalable technical solutions.
• Work with the Solution Architect on process design, interface design, data mapping, and technical direction for complex changes.
• Develop technical specifications, solution blueprints, configuration standards, and support documentation.
• Support the full deployment lifecycle, including configuration, testing, defect resolution, cutover, go-live, and hypercare.
• Lead technical defect triage and root-cause analysis. Troubleshoot WMS logs, staged messages, interfaces, configuration, and production failures; serve as an escalation point for complex issues.
• Perform system health checks and tune configurations, rules, and SQL to improve throughput, reliability, and inventory accuracy.
• Partner with vendors and internal teams on automation workflows, conveyor and sorter integrations, picking systems, and warehouse devices.
• Validate solutions with business users, incorporate feedback, and deliver SOPs, training, and knowledge transfer to operations and support teams.
Minimum Education
• Bachelors Degree in Computer Science or equivalent experience
Required Qualifications
• Hands-on experience with Blue Yonder or JDA WMS configuration, MOCA, SQL, integrations, deployments, and production support.
• Experience delivering at least one full-cycle Blue Yonder or JDA WMS implementation, from requirements and design through go-live and hypercare.
• Strong troubleshooting skills across application configuration, data, interfaces, and warehouse transactions.
• Ability to work directly with both technical teams and distribution center operations and explain technical issues in operational terms.
• Experience creating technical designs, test plans, data mappings, and deployment documentation.
• Experience with Manhattan Transportation Management System (TMS), including WMS–TMS integrations, is a plus
Preferred Qualifications
• Experience upgrading Blue Yonder WMS, including impact assessment, regression testing, interface validation, cutover planning, and post-upgrade stabilization.
• Experience building or working with AI agents for WMS use cases, such as exception monitoring, operational insights, or support automation.
• Experience integrating WMS with warehouse automation such as sorter/Pick to Light , or upstream and downstream enterprise systems.
• Familiarity with optimization techniques and practical AI applications that improve warehouse performance
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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