MS Dynamics CRM Solutions Architect
Tata Consultancy Services· enterprise· Oct 23, 2026 · 5d ago
Malvern, PA
In office
Full-time
Staff
$160K–$170K
Job description
Must Have Technical/Functional Skills
Technical Skills
Strong experience with:
Microsoft Dynamics 365 Customer Engagement (CRM)
Dataverse
Power Platform (Power Apps, Power Automate, Power BI)
C#, .NET Framework/.NET Core
JavaScript, TypeScript
Plugins, Custom Workflows, Custom APIs
Azure Integration Services
REST APIs and Web Services
Solution Management and ALM
CI/CD using Azure DevOps
Functional Knowledge
Deep understanding of Dynamics 365 modules such as:
Customer Service
Sales Case Management Marketing
Agentic AI Technical Skills
Microsoft AI & Copilot
· Dynamics 365 Copilot
· Microsoft 365 Copilot
· Copilot Studio
· Azure OpenAI
· Azure AI Foundry
· AI Builder
· Power Platform Copilot
Agent Development
· Agentic AI Architecture
· Autonomous & Multi-Agent Systems
· Agent Orchestration
· Human-in-the-Loop Workflows
· Agent Lifecycle Management & Monitoring
CRM + AI
· AI-Driven Case Management
· Dynamics 365 Customer Service Copilot
· Intelligent Lead Qualification
· Case Summarization
· Knowledge Search
· Sentiment Analysis
· Next Best Action Generative AI
· LLMs
· Prompt Engineering
· Function Calling
· Tool Integration
· Context Management
Knowledge Grounding
· RAG (Retrieval-Augmented Generation)
· Azure AI Search
· Vector & Semantic Search
· Enterprise Knowledge Management
Integration & Automation
· Dataverse APIs
· REST APIs
· Azure Functions
· Logic Apps
· Service Bus
· Custom Connectors
· Power Automate
Roles & Responsibilities
· Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations.
· Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions.
· Provide technical leadership to development teams and review solution designs, customizations, integrations, and code.
· Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms.
· Establish architecture standards, governance processes, and best practices for CRM delivery.
· Lead data migration, security, performance optimization, and application lifecycle management activities.
· Identify technical risks, recommend mitigation strategies, and support successful project delivery.
· Mentor technical teams and promote innovation through Power Platform, AI, and Microsoft Copilot capabilities.
Agentic AI Responsibilities
· Define and execute the AI strategy for Dynamics 365 and Power Platform solutions.
· Architect and implement AI agents using Copilot Studio, Dynamics 365 Copilot, and Azure OpenAI.
· Deliver AI-driven automation solutions targeting measurable improvements in productivity, customer experience, and operational efficiency.
· Lead AI innovation initiatives, PoCs, and enterprise-scale deployments.
· Establish governance, security, and Responsible AI standards for all AI solutions.
· Mentor teams on agentic AI architecture, prompting strategies, and AI best practices.
· Drive adoption of AI capabilities with measurable business outcomes, including reduced manual effort, faster case resolution, and improved user satisfaction.
Generic Managerial Skills, If any
· Leadership and team development
· Strategic thinking and decision-making
· Excellent communication and presentation skills
· Collaboration and cross-functional team leadership
· Innovation and continuous improvement mindset
· Strong ownership, governance, and accountability focus
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $160,000-$170,000 a year
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Benefits
Benefits detected in the listing.
Dental
Vision
401k
Parental Leave