Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role Presidio ServiceNow Developers design, build, enhance, and support scalable capabilities on the ServiceNow platform. This role is part of the Presidio Managed Services ServiceNow team and is responsible for developing and enhancing the ServiceNow platform to support service delivery, engineering operations, and customer-facing teams. The platform is designed as a domain separated instance supporting many managed services customers within the environment. The role translates business and operational requirements into reliable technical solutions. The role supports platform enhancements, ITOM capabilities, workflow automation, integrations, reporting, portals, and custom applications that improve service quality, operational efficiency, and customer outcomes. The successful candidate will be expected to deliver hands-on development while also contributing to solution design, technical troubleshooting, documentation, deployment quality, and mentoring less experienced developers when needed Responsibilities Include: • Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations. • Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation. • Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities. • Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility. • Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns. • Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations. • Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments. • Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis. • Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles. • Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability. • Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices. Required Skills and Professional Experience: • Bachelor's degree or equivalent experience and/or military experience. • 3-5 years of hands-on experience with ServiceNow platform development, configuration, and administration experience in an enterprise or managed services environment. • Strong working knowledge of ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs. • Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns. • Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes. • Hands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting. • Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is strongly preferred for day-one success. • Ability to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases. • Strong troubleshooting, analytical, documentation, and communication skills with the ability to work across technical and non-technical teams. • ServiceNow Certified System Administrator certification is required • Must be a US Citizen Preferred Skills and Professional Experience: • ServiceNow CAD (Certified Application Developer certification is preferred • Experience in a managed services provider, consulting, or customer-facing delivery environment supporting multiple customers, domains, integrations, or service models. • Experience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements. • Experience with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping. • Familiarity with source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics. • Working knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow. • Ability to identify opportunities for automation, simplification, reuse, and technical debt reduction across platform workflows and operational processes. What success looks like: • Enhancements and customer requests are delivered on time, with clear requirements, quality testing, and minimal rework. • Defect rates decrease through better solution design, peer review, technical documentation, and deployment discipline. • Automation adoption increases across service delivery and platform operations, reducing manual effort and improving consistency. • Development velocity improves without sacrificing quality, maintainability, security, or platform standards. • Technical debt is identified, prioritized, and reduced through practical refactoring, reusable patterns, and improved governance. • Deployments are successful, well-documented, and validated across lower and production environments. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: eeoc.gov Presidio EEO Policy Statement is available here: presidio.com Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-PH1

Requirements

Must-haves

Presidio, Where Teamwork and Innovation Shape the Future
Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation.
Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.
Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.
Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments.
Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.
Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.
Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability.
Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices.
Bachelor's degree or equivalent experience and/or military experience.
3-5 years of hands-on experience with ServiceNow platform development, configuration, and administration experience in an enterprise or managed services environment.
Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.
Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes.
Hands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting.
Ability to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases.
Strong troubleshooting, analytical, documentation, and communication skills with the ability to work across technical and non-technical teams.
ServiceNow Certified System Administrator certification is required
Must be a US Citizen
Experience in a managed services provider, consulting, or customer-facing delivery environment supporting multiple customers, domains, integrations, or service models.

Nice-to-haves

Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is strongly preferred for day-one success.
ServiceNow CAD (Certified Application Developer certification is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

airestapiagilescrum

Platform: ukg
Effort: medium