Job description

Temporary Contract Morgan Hunter is partnering with a nationally recognized organization to hire a Customer Support Assistant for a six-month assignment. This role will provide customer support and administrative assistance, helping users resolve application access issues while keeping support requests organized and moving toward resolution. The ideal candidate is tech-savvy, detail-oriented, and comfortable working independently in a customer-focused environment. Responsibilities - Monitor and manage incoming customer support requests through Jira - Assist users with password resets, account access, and login issues - Troubleshoot basic application and single sign-on (SSO) concerns - Communicate with customers to gather information and resolve requests - Maintain accurate ticket documentation, statuses, and follow-up notes - Escalate complex technical issues to appropriate team members - Monitor shared inboxes and support queues to ensure timely responses - Assist with documentation, tracking, and additional administrative projects as needed Qualifications - Previous customer service, technical support, or administrative experience preferred - Strong technical aptitude and proficiency with Microsoft 365 - Experience with Jira or similar ticketing systems is a plus - Excellent attention to detail and ability to follow established procedures - Strong written communication and customer service skills - Comfortable troubleshooting basic login and account access issues - Self-motivated, organized, and able to manage tasks independently - Ability to learn new applications and navigate multiple systems efficiently MH456 Keywords: Production Support Assistant, Application Support, Customer Support, Admin, Administrative Support

Requirements

Must-haves

Monitor and manage incoming customer support requests through Jira
Assist users with password resets, account access, and login issues
Troubleshoot basic application and single sign-on (SSO) concerns
Communicate with customers to gather information and resolve requests
Maintain accurate ticket documentation, statuses, and follow-up notes
Escalate complex technical issues to appropriate team members
Monitor shared inboxes and support queues to ensure timely responses
Assist with documentation, tracking, and additional administrative projects as needed Qualifications
Strong technical aptitude and proficiency with Microsoft 365
Excellent attention to detail and ability to follow established procedures
Strong written communication and customer service skills
Comfortable troubleshooting basic login and account access issues
Self-motivated, organized, and able to manage tasks independently
Ability to learn new applications and navigate multiple systems efficiently MH456 Keywords: Production Support Assistant, Application Support, Customer Support, Admin, Administrative Support

Nice-to-haves

Previous customer service, technical support, or administrative experience preferred
Experience with Jira or similar ticketing systems is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jira

Platform: careers-page
Effort: medium