Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... As a Business Analyst on the ITOM/ITAM team, you’ll work with IT stakeholders to understand business needs, analyze process and data issues, and help move improvements from discovery through implementation and adoption. You’ll coordinate with Platform, Architecture, and other teams, track work and dependencies, and support communications and training. You’ll apply your current knowledge of ServiceNow, CMDB, and IT asset management to the work, while building deeper expertise in CSDM and related capabilities. Depending on experience, you may take increasing ownership of initiatives over time. Strategic work may include CMDB Data Quality initiatives and support for the Event Management MVP rollout; technical implementation and architecture decisions remain with the appropriate partner teams. What you'll do • Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams. • Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution. • Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption. • Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria. • Coordinate communications, documentation, and training to support adoption of processes and tools across IT. • Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed. • Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives. • Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners. • Take increasing ownership of projects and initiatives as experience and role level grow. You'll have • Bachelor’s degree or equivalent relevant experience. • 3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field. • Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences. • Experience using backlog, task-tracking, or work-management tools such as Jira. • Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level. Even better, you may have • Working knowledge of the Common Service Data Model (CSDM), or the ability and willingness to develop expertise in this area. • ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HAM. • ITIL Foundation certification. • Experience with Event Management or IT Operations Management (ITOM). • Experience working within a large, matrixed enterprise IT environment. • Familiarity with IT asset and financial lifecycle processes, including procurement, depreciation, reconciliation, and asset tracking. • Working knowledge of ServiceNow, particularly CMDB and Hardware Asset Management (HAM), or experience with comparable ITSM or asset-management platforms. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900. This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-VO1 Join Ford’s ITOM/ITAM team as a Business Analyst, helping improve IT processes, asset management, and CMDB data quality. You’ll work with internal customers and partner teams to understand needs, coordinate remediation and process improvements, and support sustainable operational changes. The role offers opportunities to build expertise in CSDM, CMDB practices, and cross-team delivery.

Requirements

Must-haves

In this position...
Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.
Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.
Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.
Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.
Coordinate communications, documentation, and training to support adoption of processes and tools across IT.
Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.
Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.
Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.
Take increasing ownership of projects and initiatives as experience and role level grow.
Bachelor’s degree or equivalent relevant experience.
3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field.
Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences.
Experience using backlog, task-tracking, or work-management tools such as Jira.
Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level.
Even better, you may have
Working knowledge of the Common Service Data Model (CSDM), or the ability and willingness to develop expertise in this area.
ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HAM.
ITIL Foundation certification.
Experience with Event Management or IT Operations Management (ITOM).
Experience working within a large, matrixed enterprise IT environment.
Familiarity with IT asset and financial lifecycle processes, including procurement, depreciation, reconciliation, and asset tracking.
Working knowledge of ServiceNow, particularly CMDB and Hardware Asset Management (HAM), or experience with comparable ITSM or asset-management platforms.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

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jira

Platform: oracle-cloud
Effort: medium

Benefits

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Dental

Vision

Paid Time Off

Parental Leave