Job description

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The Sales team at Flexport is critical to our mission, fostering deep, lasting relationships that drive client success and accelerate global trade. As an Account Executive, you own some of Flexport's most complex and highest-opportunity client relationships in North America. Your accounts span multiple shipping modes and trade lanes — ocean, air, trucking, customs — and require genuine supply chain expertise to navigate well. You don't just manage these relationships; you shape them. You bring a strategic point of view to every client engagement, lead business reviews that drive meaningful decisions, and connect the dots across Flexport's full product suite to unlock growth. You operate with full autonomy, deliver against a high bar on revenue and retention, and are increasingly the person junior teammates turn to when they need guidance. You will: - Own end-to-end success for a portfolio of complex, multi-modal Flexport accounts in North America — including accounts with significant revenue potential and high operational intensity. - Lead RFP bids and renewals end-to-end - Serve as a true strategic partner to clients, going deep on their supply chain operations to identify where Flexport can unlock efficiency, reduce cost, or introduce new capabilities. - Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting — you bring market context, multi-modal insights, and tailored recommendations that shift how clients think about their supply chain. - Drive cross-sell and upsell across Flexport's full product suite, consistently meeting or exceeding revenue and retention targets. - Collaborate with Operations, Pricing, Procurement, Product, and Sales on solutions that require internal alignment and creative problem-solving. - Help mentor and coach Account Executive I and Account Executive II teammates — sharing playbooks, joining key client calls, and helping the team raise its game. You should have: - 5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background strongly preferred. - A proven track record of independently managing and growing a complex, multi-product book of business — your accounts are more demanding and your results reflect it. - Deep understanding of global trade and supply chain operations across multiple modes; you can speak fluently about ocean, air, trucking, and customs. - Demonstrated ability to operate without a playbook in ambiguous or novel situations — and the judgment to write the playbook for others after you've solved it. - Strong commercial instincts: you see growth opportunities before clients ask for them and you close them. - A natural tendency to develop others — peers and junior teammates get better from working alongside you. - A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. You will get: - Ownership of Flexport's most complex and exciting client relationships — the accounts where the biggest impact gets made. - A visible role in shaping how the Sales team operates: your judgment and approach set the standard. - Opportunities to contribute to team playbooks, onboarding content, and process improvements. - Competitive compensation, comprehensive benefits, and a vibrant company culture. #LI-onsite Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Requirements

Must-haves

Own end-to-end success for a portfolio of complex, multi-modal Flexport accounts in North America — including accounts with significant revenue potential and high operational intensity.
Lead RFP bids and renewals end-to-end
Serve as a true strategic partner to clients, going deep on their supply chain operations to identify where Flexport can unlock efficiency, reduce cost, or introduce new capabilities.
Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting — you bring market context, multi-modal insights, and tailored recommendations that shift how clients think about their supply chain.
Drive cross-sell and upsell across Flexport's full product suite, consistently meeting or exceeding revenue and retention targets.
Collaborate with Operations, Pricing, Procurement, Product, and Sales on solutions that require internal alignment and creative problem-solving.
Help mentor and coach Account Executive I and Account Executive II teammates — sharing playbooks, joining key client calls, and helping the team raise its game.
A proven track record of independently managing and growing a complex, multi-product book of business — your accounts are more demanding and your results reflect it.
Deep understanding of global trade and supply chain operations across multiple modes; you can speak fluently about ocean, air, trucking, and customs.
Demonstrated ability to operate without a playbook in ambiguous or novel situations — and the judgment to write the playbook for others after you've solved it.
Strong commercial instincts: you see growth opportunities before clients ask for them and you close them.
A natural tendency to develop others — peers and junior teammates get better from working alongside you.
A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Ownership of Flexport's most complex and exciting client relationships — the accounts where the biggest impact gets made.
A visible role in shaping how the Sales team operates: your judgment and approach set the standard.
Opportunities to contribute to team playbooks, onboarding content, and process improvements.
Competitive compensation, comprehensive benefits, and a vibrant company culture.
Commitment to Equal Opportunity
Global Data Privacy Notice for Job Candidates and Applicants

Nice-to-haves

5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick