Job Duties
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Support the development, review, and delivery of member marketing communications designed to encourage healthy behaviors and actions.
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Support senior campaign team members in executing marketing communication strategies and plans.
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Manage day-to-day execution of marketing projects from initial concept through production and final delivery.
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Develop and coordinate content across multiple communication channels, including print, web, mobile, text, and newsfeed.
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Prepare creative briefs and coordinate content creation, review, approval, and production processes.
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Manage project plans, tasks, milestones, schedules, stakeholder reviews, and feedback.
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Coordinate quality assurance of marketing materials, communications, and audience files.
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Ensure communications are accurate, consistent, easy to understand, and aligned across channels.
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Translate complex healthcare information into clear, member-friendly communications using health literacy principles.
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Collaborate with internal teams, external partners, vendors, and cross-functional stakeholders throughout project execution.
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Coordinate technical and creative phases of marketing collateral and communication materials.
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Track project budgets, estimated costs, timelines, deliverables, and overall project status.
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Monitor communication performance and prepare reporting on key metrics, including click-through rates, response rates, action rates, and list health.
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Use performance data to identify opportunities to improve and optimize member communications.
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Provide project status and performance updates to campaign leads.
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Help ensure projects are completed on time, within budget, and in alignment with marketing plans and business objectives.
Qualifications
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Must be able to work onsite 2 days per week at one of the following California office locations: Oakland, El Dorado Hills, Rancho Cordova, Long Beach, Woodland Hills, or San Diego.
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Bachelor’s degree in Marketing or equivalent training required.
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2–4 years of related professional experience.
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Marketing communications experience with an understanding of how to develop clear, relevant communications for customers or members.
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Strong project management experience with the ability to manage projects from initiation through completion.
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Strong written and verbal communication skills with the ability to work effectively across cross-functional teams.
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Excellent organizational skills and strong attention to detail.
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Ability to manage multiple projects, priorities, deadlines, and stakeholders in a fast-paced environment.
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Strong problem-solving skills with the ability to follow detailed guidelines and processes.
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Self-starter with a strong sense of accountability and ownership.
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Strong analytical and quantitative skills.
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Proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Teams.
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Experience with Smartsheet.
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Health plan, healthcare marketing, health education, or other highly regulated industry experience preferred.
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Health literacy, behavioral science, or behavior-change experience is a plus.
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Performance analytics experience preferred.
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Experience with Adobe Workfront, CJA, JIRA, or Lucid is a plus.