Americas Reseller Operations-Customer Support Account Manager - B&E Lead

What the role needs

• Provide data-driven models and analyze data to drive the business and make key business decisions
• Aggregate key channel insights for B&E and influence business decisions to optimize sell-through
• Play a critical role in the standardization of account deliverables
• Partner closely across regions on key initiatives and B&E reporting requirements
• Participate in cross-functional teams to take projects from concept phase to implementation
• Identify process improvement opportunities as supported by data analysis
• Create the appropriate measurement framework to drive corrective action and improve customer experience will be a measure of success for this role
• Lead and/or participate in cross-functional teams to address business or systems issues
• Minimum 5+ years of relevant Operations experience
• Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources
• Advanced Excel skills including use of macros
• Proven data-driven decision-making skills

From the employer

Become an authority on supply chain KPIs and complexities to optimize B&E channel health and provide key inputs to critical run-the-business alignment discussions and planning (e.g., weekly product reviews and quarter-end management syncs) with cross-functional partners such as Sales, SDM, WWRO, and counterparts in other regions. Provide data-driven models and analyze data to drive the business and make key business decisions Aggregate key channel insights for B&E and influence business decisions to optimize sell-through Play a critical role in the standardization of account deliverables Partner closely across regions on key initiatives and B&E reporting requirements Participate in cross-functional teams to take projects from concept phase to implementation Identify process improvement opportunities as supported by data analysis Create the appropriate measurement framework to drive corrective action and improve customer experience will be a measure of success for this role Lead and/or participate in cross-functional teams to address business or systems issues Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required. MBA or Advanced Degree preferred. Minimum 5+ years of relevant Operations experience Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources Advanced Excel skills including use of macros MBA Preferred Proven data-driven decision-making skills Ability to think in an unexpected way and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations Detail-oriented and self-motivated; able to function effectively when working independently or in a team Excellent presentation abilities Excellent listening, verbal, and written communication skills Shown process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work Ability to operate and maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment Aptitude for synthesizing quantitative and qualitative data Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement Experience in driving large scale programs and putting measurement systems in place Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded Passion and drive with phenomenal sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful; excellence should be a habit for the successful candidate Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think creatively to solve problems